Housing Specialist - Section 8 (HCVP)

Housing Authority of the City of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide essential support to Section 8 participants. This role involves managing client interactions, ensuring compliance with regulations, and resolving issues to enhance customer satisfaction. The ideal candidate will possess a Bachelor’s Degree and have experience in case management or customer service. Join a mission-driven organization that values community support and offers a collaborative environment where your contributions will make a significant impact on the lives of individuals and families in need.

Qualifications

• Bachelor’s Degree and 2 years experience in case management or customer service.
• Strong computer skills and ability to learn new software.

Responsibilities

• Provide case management to Section 8 participants and process required forms.
• Ensure compliance with HACP and HUD regulations.
• Communicate with clients and resolve inquiries or complaints.

Skills

Case Management

Customer Service

Documentation

Problem Solving

Communication

Education

Bachelor’s Degree

Tools

MS Word

Excel

Outlook

Elite Emphasys

Job description

412 Boulevard of the Allies, Pittsburgh, Pennsylvania, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 4:00 AM

Summary

The primary purpose of this position is to provide case management to Section 8 participants by processing required forms and documentation.The incumbent serves as the primary contact for all client interaction with HCVP, verifying that all completed processes are in compliance with HACP and HUD regulations, and resolving customer complaints when necessary.

All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Serves as primary contact for all client communication with the HCVP department.

Accurately enters relevant information to complete all required documents for Housing C hoice Voucher (Section 8) participants.

Verifies that all paperwork and processes are in compliance with HACP and HUD regulations.

• Reports any negative conditions that affect customer satisfaction. Recommends solutions and troubleshoots problems to ensure quality customer service.
• Completes all tasks relating to the processing of Housing Choice Voucher (Section 8) participant files including, but not limited to: Voucher Issuance, Lease-Up, Initial Certification, Annual Certification, Interim Certification, Move-in, Move-Out, and End of Participation.
• File and maintains appropriate records and documents of Housing Choice Voucher (Section 8) participants.
• Enters and updates information in database in accordance with HUD and HACP requirements.
• Submits monitors and corrects all submitted HUD-50058 errors in accordance with HUD regulations and HACP policies.
• Issues RFTA forms with voucher. Receives and processes RFTA, then uses information to prepare leases and contracts.
• Refers customers with other needs to supportive service departments.
• Communicates with applicants, tenants, landlords, owners, and vendors when necessary.
• Documents customer inquiries or complaints. As applicable, resolves or elevates issue is a timely manner.
• Assists staff members in determining on-the-job working procedures and in resolving problems of the assignment.
• Performs other duties as assigned.

Education and/or Experience

Bachelor’s Degree and a minimum of two years experience in case management or customer service. An equivalent combination of education and experience may be considered . Must possess a valid driver’s license and be insurable under the Authority’s plan.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Experience with Elite Emphasys software preferred .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

412 Boulevard of the Allies, Pittsburgh, Pennsylvania, United States of America