Housing Specialist

City of Salem; Salem (OR); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and sick time

Employer-paid PERS contribution

457b voluntary contributions

Flexible spending accounts

Wellness program

Employee assistance program

Job summary

City of Salem's Housing Authority seeks a Housing Specialist to complete initial, interim, and annual income certifications, prepare client files, and liaison with landlords. You will determine eligibility and ensure HUD compliance.

The role requires detail orientation, proficiency in Word and Excel, and excellent communication. Work is primarily office-based with field visits, offering career growth and a competitive benefits package.

Qualifications

• Must pass the pre-employment background check.
• Oregon Driver license and driving record meeting SHA Salem standards.
• Admin Analyst I/II qualifications or equivalent experience in housing programs.

Responsibilities

• Complete initial, interim, and annual income certifications.
• Prepare client files and liaise with landlords.
• Authorize Housing Assistance Payments and explain program rules, regulations, policies and procedures.
• Manage a caseload and determine program eligibility and rent subsidies.
• Ensure all files comply with HUD regulations.

Skills

Detail-oriented

Communication

Customer service

Microsoft Word

Excel

Education

Bachelor's degree in business administration/public administration/related field

Associate degree with three years in federally assisted housing programs

Tools

Microsoft Word

Excel

Job description

Make an impact:

Do you have experience in housing programs and processes? Are you a dedicated professional who is efficient, detail-oriented, and passionate about making a difference in your community? Housing Specialists play a vital role in serving more than 350 low-income households receiving rental assistance through the Section 8 Housing Choice Voucher Program

The Housing Specialist role is an excellent opportunity for someone who enjoys working with a diverse population in a fast-paced, mission-driven housing agency committed to serving the community.

This position is part of a flex classification that provides opportunities for career growth and could be filled as a Administrative Analyst I or II, dependent on the chosen candidate’s experience. We pride ourselves on a proven track record of providing opportunities for innovation and career development.

Learn and grown:

The Housing Authority values its employees and supports their professional growth and career development. We take pride in promoting a healthy work-life balance and are committed to fostering an environment where employees can collaborate with diverse individuals, explore innovative ideas, and continue expanding their skills and capabilities.

What you will do:

The successful candidate will be detail-oriented and proficient in computer applications. This individual will work closely with clients to complete initial, interim, and annual certifications of household income and composition. The Housing Specialist prepares client files, serves as a liaison to landlords, authorizes Housing Assistance Payments, and explains program rules, regulations, policies, and procedures. Responsibilities also include managing a caseload, determining program eligibility and rent subsidies, and ensuring all files comply with U.S. Department of Housing and Urban Development (HUD) regulations.

Additional information on job responsibilities:

• Ability to process, review, and proofread documents accurately and efficiently.
• Experience working with federally assisted housing programs.
• Experience in rental property management.
• Strong landlord/tenant relations, counseling, and mediation skills, particularly when working with low-income families and elderly populations.
• Ability to effectively manage an assigned caseload.
• Proficiency in Microsoft Word and Excel.
• Ability to interpret and clearly explain program processes, policies, and procedures.
• Ability to exercise independent judgment and sound decision-making skills.
• Ability to calculate client income and compare it to program income limits to determine eligibility for assistance.
• Ability to determine client eligibility and the appropriate level of assistance while ensuring compliance with program rules and regulations.
• Ability to type a minimum of 40 words per minute.

What can we offer you for all your hard work?

• 5% Bilingual incentive for qualifying candidate.
• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• This position will primarily be working independently at a satellite office. The job duties of this position are performed in-office or in the field at our properties during our standard business hours of 7:30 A.M. to 4:30 P.M. Monday through Friday.
• Most Property Management Coordinators work from satellite offices located at Salem Housing Authority properties throughout the Salem area. Work locations are subject to change based on operational needs.
• SHA offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

What are the minimum qualifications?

• Must pass the pre-employment background check.
• Depending on area of assignment, you may need to pass the pre-employment drug test (including marijuana).
• Must have an Oregon Driver license and have a driving record that meets the SHA of Salem's driving standards.
• Admin Analyst I: Bachelor's degree from a college or university program in business administration, public administration, or a related field depending on area of assignment; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems, or an Associate degree with three years of experience in federally assisted housing programs, low-income housing, rental property management, landlord/tenant relations counseling, and mediation skills; or any combination of education, experience, and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
• Admin Analyst II: Bachelor's degree from a college or university program in business administration, public administration, or a related field depending on area of assignment; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems, or an Associate degree with three years of experience in federally assisted housing programs, low-income housing, rental property management, landlord/tenant relations counseling, and mediation skills; or any combination of education, experience, and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
• Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
• Industry standard certifications may be preferred depending on area of assignment.

Preferred Qualifications (Not required to apply):

• Experience completing eligibility determinations and income certifications for affordable housing programs.
• Knowledge of Public Housing, Section 8 Project-Based Rental Assistance (PBRA), Low-Income Housing Tax Credits (LIHTC), HOME Investment Partnerships Program (HOME), or other federally assisted housing programs.
• Professional experience reviewing, analyzing and interpreting financial documents.
• Preparing files for audits, Management and Occupancy Reviews (MORs) or other compliance reviews.
• Bilingual proficiency preferred.

About us:

Salem Housing Authority and the Urban Renewal Agency are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Director of Housing within the Urban Development department.

Salem Housing Authority’s mission is to assist low- and moderate-income families to achieve self-sufficiency through stable housing, economic opportunity, community investment, and coordination with social service providers. This is a great opportunity to help positively impact your community. Come work in a positive and supportive work environment that enforces a safe workplace, has a culture of teamwork and communication, promotes the organizational values of workplace diversity, equity, and inclusion (DEI), and actively promotes an environment respectful of living and working in a multicultural society.

Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.

The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for Admin Analyst HA, I and Admin Analyst HA, II.

If you would like to learn more about the Salem Housing Authority, please visit our website at www.salemhousingOR.com.

HOUSING AUTHORITY OF THE CITY OF SALEM STATEMENT OF NONDISCRIMINATION

The Housing Authority of Salem does not discriminate against any person due to disability, race, color, religion, sex, source of income, familial status, national origin, actual or perceived sexual orientation, gender identity, marital status and/or domestic partnership in accessing, applying for, or receiving assistance, or in treatment or employment in any of its programs and activities.

Jane Kasharina, Compliance Analyst, Salem Housing Authority, 360 Church Street SE, Salem OR 97301 [phone] | [e-mail] | TDD users: Dial 711

This announcement is not an implied contract and may be modified or revoked without notice.