Housing Specialist

Humana Inc; Oklahoma; Remote; USD 45,000 - 62,000; Full time

Job summary

Join a leading healthcare provider as a Care Management Support Professional - Housing Specialist. You'll provide essential non-clinical support to help enrollees navigate housing and other social determinants of health, ensuring they achieve optimal wellness. This role requires strong communication skills and community resource knowledge.

Benefits

401k

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Qualifications

• 2+ years experience with community housing resources.
• Intermediate to Advanced knowledge of Microsoft Office Suite.
• Exceptional communication and interpersonal skills.

Responsibilities

• Find community-based support for enrollees’ needs.
• Liaise with Care Managers and community resources.
• Monitor enrollee compliance with their care plan.

Skills

Communication

Interpersonal Skills

Decision Making

Problem Solving

Multi-tasking

Education

Associate Degree

Tools

Microsoft Office Suite

Job description

Job Profile

Care Management Support Professional 1

Job Level

Professional 1

Become a part of our caring community and help us put health first

Humana Healthy Horizons is more than a health plan. We’re human care. Humana Healthy Horizons focuses on helping people achieve their best health. Our dedicated strategies across various markets and states are enabled by partnerships with state and local governments, community-based organizations, and national partners committed to removing barriers to helping people achieve their best health.

Humana Healthy Horizons in Oklahoma is seeking a Care Management Support Professional - Housing Specialist who contributes to the administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements to achieve and maintain an optimal wellness state by guiding enrollees and their families toward and facilitating interaction with resources appropriate for care and wellbeing. The Housing Specialist is a regionally based role.

The Care Management Support Professional – Housing Specialist responsibilities include:

• Find community-based support to meet enrollees’ housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
• Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
• Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
• Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
• Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
• Implement community assessments to identify community resource gaps.
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
• Support the enrollee’s self-management skills through the provision of culturally appropriate health education and health coaching
• Attend Humana community events to connect with enrollees and provide education on care management services.
• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

Use your skills to make an impact

Required Qualifications:

• Must reside in the State of Oklahoma, with the ability for occasional travel to office for staff meetings, training, etc.
• 2+ years prior experience working with community housing resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.).
• Intermediate to Advanced knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, and Access.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Ability to multi-task and work in a very fast-paced environment.
• Decision making skills regarding own work approach/priorities, and work assignments, standards, and resources.

Preferred Qualifications:

• Associate degree.
• Related clinical licensure or certification.
• Experience with behavioral change, health promotion, coaching and wellness.
• Bilingual (Spanish).

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided with a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information

• Workstyle: Remote, work from home in the State of Oklahoma.
• Travel: Periodic in-person meeting in Oklahoma.
• Core Workdays & Hours: Typically, Monday – Friday 8:00am – 5:00pm Central Standard Time (CST).
• Benefits:Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more.....

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$45,400 - $61,300 per year

Referral Bonus Information

This requisition is not eligible for a referral bonus.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.