Housing Resource Specialist

Hope Network; Grand Rapids (MI); On-site; Full time

Job summary

Join a forward-thinking organization dedicated to helping individuals overcome challenges and secure stable housing. In this essential role, you will coordinate supportive services for a housing program, ensuring participants receive the assistance they need to thrive. With a flexible schedule and a commitment to professional growth, this position offers a rewarding opportunity to make a real difference in the lives of many. The organization values diversity and invests in its employees, providing a supportive environment where your contributions will be recognized and celebrated. If you are passionate about advocacy and problem-solving, this could be the perfect fit for you.

Benefits

Competitive hourly rate starting at $20

403(b) Retirement Plan

Educational Reimbursement

Career-Pathing

Paid Training

Employee Referral Bonus

Generous Paid Time Off

Qualifications

• Bachelor’s degree or 3 years of related experience required.
• Knowledge of Housing First strategies preferred.

Responsibilities

• Coordinate supportive services for housing assistance programs.
• Maintain participant case files confidentially and comply with guidelines.
• Manage program data and provide training to participants.

Skills

Advocacy

Problem-solving

Training and counseling

Education

Bachelor’s degree in related field

3 years of related experience

Tools

Homeless Management Information System (HMIS)

Job description

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• Competitive hourly rate starting at $20, with flexibility based on experience
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

• Coordinate supportive services for Hope Network's Rapid Re-housing program, providing strength-based housing assistance to help participants secure and maintain housing per program guidelines.
• Maintain participant case files confidentially and in compliance with contract and agency requirements.
• Manage program data, including collection, reporting, and entry into the Homeless Management Information System (HMIS).
• Provide regular training and counseling to participants.
• Act as liaison between property managers/landlords and participants:
  • Provide advocacy for participants; support, problem resolution, and identify resources.
  • Offer support and problem-solving guidance for concerns brought by participants.
  • Utilize support from Program Manager when working with challenging situations.
  • Offer problem resolution options for participants with property owners/landlords.
  • Attend and participate in team and staff meetings and trainings.

Anticipated Work Schedule

Flexible schedule: You can choose your work hours between 7AM and 7PM, Monday through Friday.

Job Requirements

• Bachelor’s degree in related field or 3 years of related experience.
• Knowledge of Housing First strategies, philosophy, and HUD grants preferred.
• Experience in non-profit organizations preferred.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.