Housing Placement Case Manager (Housing Navigation)

Pine Street Inn; Boston (MA); On-site; USD 51,000 - 56,000; Full time

Job summary

Pine Street Inn is seeking a Housing Navigation Case Manager in Boston, MA. You will work with a team of case managers to develop quick and sustainable housing plans for homeless guests, engaging them to remove barriers to housing and create individualized plans with supports.

The role emphasizes accurate HMIS data entry, interdepartmental collaboration, and delivering exceptional service to guests and partners to advance the mission of eliminating homelessness.

Qualifications

• Two years of experience delivering services to a challenged population, often with addiction and mental health concerns.
• Strong computer and math skills, including MS Word and Excel.
• Experience creating housing plans and individual service plans with homeless individuals.
• Experience accessing housing opportunities and subsidy programs for homeless individuals.

Responsibilities

• Participate in a team of case managers to develop and execute housing plans.
• Engage with homeless guests to reduce barriers to housing and create rapid, sustainable housing plans.
• Enter guest data accurately into HMIS within tight timeframes.
• Provide excellent customer service and coordinate with PSI departments for integrated service delivery.

Skills

Strong computer skills

Housing plans

Experience with homelessness

MS Word / Excel proficiency

Education

Bachelor's degree in a human service-related field

Tools

MS Word

Excel

Job description

Description

SCHEDULE: 40 hours; Monday – Friday 9:00-5:30

Pay: $24.24 - $27 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 444 Harrison Ave/PSI Shelters & community-based work

SUMMARY OF POSITION:

The Housing Navigation Case Manager (HNCM) will work within a team of case managers to ensure that we develop and execute sustainable and expeditious housing plans for currently homeless guests. The Housing Navigation Case Manager will engage with homeless guests to reduce barriers to housing and develop individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain achieved housing. The HNCM and their team will work under tight timeframes for accurately entering guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position, The Housing Navigation Case Manager will provide exceptional customer service both internally and externally and will work in partnership with other PSI departments to provide integrated service delivery, which furthers our mission to eliminate homelessness.

The Housing Navigation Case Manager will work from the following principles:

• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”.
• Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing.
• Recognize the impact of violence and victimization on development and coping strategies
• Employ an empowerment model
• Maximize guest choices and control over her/his recovery based in a relational collaboration
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
• Minimize the possibilities of re-traumatization
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
• Solicit guest input and involve guests in designing and evaluating services

Requirements

EDUCATION/TRAINING:

REQUIRED:

• BSW, BA or BS in a human service-related field [can be substituted for High School Diploma and at least three (3) years of equivalent experience in a social service setting]

PREFERRED:

• Bilingual – Spanish/English and/or Haitian-Creole
• Certification, training, or formal education in counseling and/or case management

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• A minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns
• Strong computer and math skills - including familiarity with MS Word and Excel Experience
• Practical experience in working collaboratively with homeless individuals creating housing plans and individual service plans
• Experience accessing housing opportunities and subsidy programs for homeless individuals
• Knowledge of the issues related to homelessness and housing

PREFERRED:

• Knowledge and experience utilizing Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First, and Change Theory in practice
• Experience with helping individuals with budgeting