Housing Operations Specialist - University Village (Student Living)

Greystar; Laredo (TX); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits

Generous Paid Time off, including 15 days of vacation and 11 paid holidays

401(k) with Company Match up to 6% after 6 months

6-Week Paid Sabbatical after 10 years of service

Paid Parental Leave and lifetime Fertility Benefit reimbursement

Résumé du poste

Greystar is seeking a Housing Operations Specialist for their University Village location in Laredo, Texas. This entry-level position involves assisting in the management of housing operations, responding to inquiries, and facilitating community events. Candidates should possess strong communication and administrative skills, with a focus on customer service and operational efficiency.

Qualifications

• Ability to respond timely to students, families, and community members' inquiries.
• Experience in overseeing housing operations and administrative support.
• Strong communication skills and collaborative mindset.

Responsabilités

• Assist with day-to-day housing operations to ensure efficient workflow.
• Manage housing selection processes and oversee mail distribution for residents.
• Evaluate housing data and generate administrative reports.

Connaissances

Customer Service

Administrative Skills

Communication

Description du poste

Housing Operations Specialist - University Village (Student Living)

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About Greystar

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About Greystar

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

This role assists with the overall management of the department’s housing operations and assignments functions, access control, and student billing, and also oversees the mail distribution processes for the department.

Job Description

• Assist with the department’s day-to-day operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students’, families’, and community members’ questions, concerns, and requests for information regarding policies, housing assignments, access control, student conflicts and general assistance.
• Assist with the oversight of the efficient and effective coordination of university-wide residential community openings and closings to include collaboration with offices on early arrivals, pending assignment list and wait list assignment processes, and needed housing during breaks and for summer conferences.
• Assist with all major operations projects, including but not limited to, returning student housing selection, mid-year housing assignments, and first year placements.
• Oversee the preparation of new resident key and welcome packets at the start of and throughout the year.
• Serve as back-up to the Central Office operations staff and provide administrative support to all professional staff; manage departmental access control processes.
• Assess charges to students’ accounts through THD for room change adjustments and miscellaneous charges.
• Manage the Room Condition Report (RCR) process to ensure that RCRs are completed throughout the year, during opening, room changes, and mid-year arrivals; facilitate the Health and Safety Inspection processes, including all THD functionality, communication, billing, and reporting.
• Generate administrative reports, evaluate assessment data, and conduct housing research as needed.
• Assist with departmental marketing and outreach efforts, including but not limited to, participating in recruitment efforts, housing tour management, and model room management.
• Oversee the Mail Distribution Operations for the residential communities; recruit, train, and directly supervise the Mail Distribution Assistants.
  
  

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
  
  

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
  
  

Greystar will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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