Housing Navigator

Friends of the Family; Mason City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Friends of the Family is seeking a Housing Navigator to support program participants in the initial phase of housing assistance, including eligibility certification, intake, housing search, placement, and lease-up.

The role collaborates with participants to identify barriers, develop individualized housing placement plans, and connect to safe, stable housing while building relationships with landlords to expand opportunities for quick move-ins and timely placements.

Responsibilities

• Complete intake and leasing documentation and maintain accurate, timely data entry
• Assist with PSH certification as assigned
• Work with participants to identify housing barriers and develop individualized housing placement plans
• Support participants through the housing search process, including applications, unit viewings, and landlord communication
• Build and maintain relationships with landlords to expand housing opportunities and support timely placements
• Coordinate move-in logistics and ensure efficient lease-up for participants
• Provide case management and supportive services to assigned caseload to promote housing stability
• Maintain a list of available and eligible units in the service area and distribute to clients/survivors and colleagues.
• Provide education and advocacy to landlords around unique barriers of program participants
• Provide resources and education on tenant rights as assigned
• Complete auditing and data tasks as assigned
• Fill gaps in North Central program operations as assigned
• Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.

Job description

Job Summary

The Housing Navigator supports program participants in the initial phase of assistance following program pull, including eligibility certification, intake, housing search, placement, and lease-up. This role works closely with participants to identify and address barriers to housing, develop individualized housing placement plans, and ensure timely connection to safe, stable housing. The Housing Navigator builds and maintains relationships with landlords to expand housing opportunities and facilitate quick move-ins. This position also carries a caseload to deliver case management and supportive services that promote housing stability

Key Roles & Responsibilities

• Landlord Engagement / Mediation
• Housing Search
• & Placement
• Case Management
• Data & Documentation

What You Will Do:

• Complete intake and leasing documentation and maintain accurate, timely data entry
• Assist with PSH certification as assigned
• Work with participants to identify housing barriers and develop individualized housing placement plans
• Support participants through the housing search process, including applications, unit viewings, and landlord communication
• Build and maintain relationships with landlords to expand housing opportunities and support timely placements
• Coordinate move-in logistics and ensure efficient lease-up for participants
• Provide case management and supportive services to assigned caseload to promote housing stability
• Maintain a list of available and eligible units in the service area and distribute to clients/survivors and colleagues.
• Provide education and advocacy to landlords around unique barriers of program participants
• Provide resources and education on tenant rights as assigned
• Complete auditing and data tasks as assigned
• Fill gaps in North Central program operations as assigned
• Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.