Housing Monitor (7604)

SALVATION ARMY CORP; Fayetteville (GA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan Available

Voluntary Life Insurance and more!

Job summary

The Salvation Army NSC-Fayetteville Corps is seeking a reliable Housing Monitor for our shelter in Fayetteville, NC. The role supports residents, oversees daily activities, and enforces house rules to maintain a safe, respectful environment.

Responsibilities include intake procedures, meal and supply distribution, and security duties. This part-time position offers a benefits package and requires a high school diploma or GED with prior shelter-related experience preferred.

Qualifications

• High school diploma or GED required.
• One year of prior security or social services experience in a shelter.
• Valid State Driver’s License preferred.
• Ability to read, write, and communicate in English effectively.

Responsibilities

• Residential Management: oversee shelter operations, supervise residents, and maintain logs.
• Handle client intake, rosters, and meal/shower tickets; distribute supplies.
• Ensure safety, security, and compliance with house rules; respond to emergencies.
• Housekeeping and chore distribution to maintain clean facilities and equal tasks.
• Building security: monitor entrances/exits, conduct hourly checks, and enforce rules.

Skills

Communication skills

Record keeping

Attention to detail

Security awareness

Interpersonal skills

Education

High school diploma or GED

Job description

Job DetailsJob Location: NSC-Fayetteville Corps - FAYETTEVILLE, NC 28301Salary Range: $15.00 HourlyJob Category: Housing

We are seeking a reliable, attentive, and compassionate Housing Monitor for our Shelter to join our team. In this role, you will help maintain a safe, welcoming, and supportive environment for our residents and guests. You will oversee daily facility activities, assist residents, handle check-in procedures, and ensure shelter rules and safety standards are followed.

Schedule hours are:

• Availability: Monday through Sunday (7 days a week)
• Shift Structure: Rotating shifts (days, evenings, and weekends as assigned)
• Flexibility: Full availability across all operational hours required to meet scheduling needs
• Part-time: 29 hours per week with benefits

THIS POSITION IS RESPONSIBLE FOR:

• Assists residents staying in the Shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift, ensuring safety, security, and compliance with house rules; maintains accurate and complete records and logs containing pertinent information and ensures that the facility is maintained in a neat and proper order.

KEY RESPONSIBILITIES:

Residential Management Responsibilities (60%)

• Answers the telephone and, in a professional manner, responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
• Records statistics as instructed.
• Provides information and referrals to appropriate community agencies.
• Updates client files as needed and obtains the client's signature on forms as well as house rules and regulations.
• Supervises, prepares, and distributes meal and shower tickets; assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.

Housekeeping & Chore Distribution Responsibilities (20%)

• Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Building Security Responsibilities (20%)

• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures areas inappropriate for client entry.
• Conducts hourly checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
• Calmly responds to emergencies and initiates appropriate actions in accordance with established policies and procedures.

Knowledge, Skills, and Abilities:

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
• Knowledge of general office procedures and practices.
• Knowledge of basic record-keeping practices and procedures.
• Ability to communicate effectively with clients to control, lead, and motivate behavior.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to work independently with limited supervision while enforcing established policies and procedures.
• Ability to present a positive and professional image of The Salvation Army.

Physical Requirements:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language effectively.
• Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of Travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying objects (up to 100 lbs) occasionally.

Working Conditions:

Work is performed in a residential facility where there are physical discomforts associated with changes in weather, breakdown of facility equipment, or discomforts associated with noise, dust, dirt and the like, but may include other discomforts associated with the shelter environment

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Voluntary Life Insurance and more!

WHAT ARE WE LOOKING IN FOR YOU Education and Experience:

High school diploma or G.E.D.,
and
One year of prior experience performing security or social services work in a shelter or similar environment.
or
any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.

Certifications:

Valid State Driver’s License (Preferred)

EQUAL OPPORTUNITY EMPLOYER: VETERANS I DISABLED