Housing Manager-Farrell-Bell

United Church Homes; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Housing Manager to oversee operations in a senior living community. This role involves managing leasing activities, ensuring compliance with HUD policies, and maintaining high occupancy rates. You will engage with residents, manage budgets, and coordinate with vendors to provide exceptional service. If you have strong interpersonal and organizational skills, along with a passion for community service, this is a fantastic opportunity to make a meaningful impact in the lives of seniors.

Qualifications

• At least two years of business office experience required.
• Certification as an Occupancy Specialist preferred.

Responsibilities

• Manage operations and leasing activities of the senior living community.
• Prepare and submit HUD claims and manage annual budgets.

Skills

Management Skills

Coaching and Development

Interpersonal Skills

Effective Communication

Organizational Skills

Analytical and Problem-Solving Skills

Decision-Making Abilities

Proficiency in Microsoft Office

Knowledge of HUD policies

Education

High School Diploma or GED

Tools

HUD software

Microsoft Office

Job description

Community Name: Farrell Bell

The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community. The role requires maintaining a high level of customer service with all residents and potential customers.

Essential Functions

1. Advises and makes recommendations through the Regional Manager regarding housing facility goals, objectives, programs, procedures, and policies.
2. Reviews, implements, and upholds all policies in the HUD Handbook 4350.3, Manager's Administrative Procedures (M.A.P.), and all general UCH policies, procedures, and manuals.
3. Exercises judgment and decision-making authority to benefit the facility and UCH.
4. Leases apartments to approved individuals, handling interviews, certifications, and move-in paperwork.
5. Completes certifications and recertifications for residents, including background checks and verification of income, assets, and medical expenses, using set formulas to determine rent rates.
6. Maintains a strong waiting list, communicating regularly with potential applicants.
7. Collects, reconciles, and deposits rent payments, issuing receipts accordingly.
8. Manages monthly accounting processes, including invoice reconciliation, coding, and monitoring payment status.
9. Issues legal notices and evictions as needed.
10. Develops and manages annual budgets in collaboration with the Regional Manager.
11. Prepares and submits HUD claims, vouchers, and Reserve for Replacement requests.
12. Prepares reports and data for the Central Office and HUD, following EIV guidelines.
13. Coordinates with vendors and contractors for maintenance issues.
14. Maintains positive relationships with staff, vendors, and community partners.
15. Ensures all offices are organized and paperwork is properly filed.
16. Orders supplies and maintains inventory.
17. Communicates openly with the Regional Manager and HUD.
18. Participates in training, meetings, and committees as required.
19. Follows safety protocols, especially in the Dementia Special Care Unit.
20. Maintains effective communication with residents and their families.
21. Participates in educational activities and special programs.
22. Oversees staff recruitment, management, and performance, including payroll and time-off records.
23. Upholds compliance with Corporate policies, HIPAA, Fair Housing, and AFHMP laws.
24. Maintains high occupancy rates and markets vacancies.
25. Prepares marketing reports and stays engaged with community events.
26. Engages in community outreach and public relations.
27. Supervises maintenance and janitorial staff, overseeing repairs, inspections, and emergency procedures.
28. Develops and implements emergency and evacuation plans, maintaining contacts with emergency services.
29. Performs other duties as assigned, ensuring safety and quality of service.

Competencies

• Management Skills
• Coaching and Development
• Interpersonal Skills
• Presentation Skills
• Effective Communication
• Organizational Skills
• Analytical and Problem-Solving Skills
• Decision-Making Abilities

Skills & Abilities

• High School Diploma or GED required.
• At least two years of business office experience.
• Proficiency in computer operations, including Microsoft Office and HUD software.
• Certification as a Occupancy Specialist (preferred). Valid driver’s license required.
• Experience with HUD policies, subsidies, and tax credits preferred.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to read, interpret documents, and communicate effectively in English.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.