Housing First Coordinator- Community Support Program (CSP-HI) - Boston

Eliot Community Human Services; Boston (MA); On-site; USD 48,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Housing First Coordinator to join their Community Support Program in Boston. This role focuses on supporting unsheltered individuals in their transition to stable housing, utilizing a person-centered and strengths-based approach. The ideal candidate will engage with clients through a harm reduction framework, ensuring they are treated with dignity and respect. You'll work closely with a multidisciplinary team to provide essential resources and support, fostering long-term housing stability and emotional well-being. Join a dedicated organization that values compassion and promotes personal and professional growth in a collaborative environment.

Benefits

Generous benefits package

Paid training and conferences

MBTA pass reimbursement

Mileage reimbursement

Opportunities for personal and professional growth

Qualifications

• 2 years of experience in case management with the homeless population.
• Lived experience with substance use disorder or mental illness is preferred.

Responsibilities

• Provide housing stabilization supports to unsheltered individuals.
• Collaboratively develop needs assessments and action plans with clients.
• Maintain up-to-date client records and provide daily updates to supervisors.

Skills

Case Management

Client-Centered Approach

Harm Reduction

Housing First Principles

Communication Skills

Education

Bachelor’s degree in Human Services

Master’s degree in Human Services

Tools

eHana Database

Job description

Housing First Coordinator- Community Support Program (CSP-HI) - Boston

Job Category: Homeless

Requisition Number: HOUSI010044

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• Posted: April 10, 2025
• Full-Time
• Salary: $48,000 USD per year

Locations

Showing 1 location

Location: 1586 Columbus Ave, Boston, MA 02119, USA

Eliot’s Homeless Services Division has been recognized regionally and nationally for its work in the Mass & Cass area of Boston, having housed more than 150 people from tent encampments. We seek motivated candidates to provide housing stabilization supports to unsheltered individuals who are in transition to housing pre- and post-move in.

The ideal candidate is open-minded, tenacious, and well-boundaried. We seek individuals who are able to hold complexity, are flexible and adaptable. Our work is grounded in Harm Reduction and Housing First principles. We are seeking staff with a genuine respect for clients’ decisions as they take their unique pathway to recovery from addiction, trauma, health and mental health concerns, homelessness, and legal involvement.

Our team is rich with experience and talent— multidisciplinary teams are comprised of Housing Coordinators, Recovery Coaches, an expressive art therapist, and supervision from psychiatric, nursing, and clinical social work experts in specialized treatment modalities within addiction medicine, harm reduction, holistic, trauma-informed behavior change, and healing.

Funded through MassHealth, the housing coordinator will provide person-centered, strengths-based case-management. Responsibilities include conducting collaborative goal planning with clients, providing team members with support in the field, and timely documentation. The ultimate goal of our programming is to give clients access to coaching, education, and tools to successfully maintain long-term sustained housing, financial independence, and emotional well-being.

Responsibilities:

• Working onsite at the office and in the field with flexibility to respond to needs as they arise throughout the day
• Ensure clients are treated with dignity & respect according to ECHS’ Human Rights Policy
• Engage in client-centered/harm-reduction/Housing First framework.
• Forge and maintain positive/ productive working relationships with community members and coalitions
• Maintain and grow relationships with collateral contacts, and community providers (i.e., mental health, primary care, etc.)
• Advocate to ensure that client interactions with support services and interventions are as person-centered/strength-based/recovery-oriented as possible
• Collaboratively develop and implement needs assessments and action plans with clients that improve their success in sustainable housing
• Maintain up-to-date, complete client records to bill for services, document progress/setbacks and collateral contacts, and additional assessments within the Eliot database eHana
• Provide daily updates to supervisors and directors assessing client’s clinical, safety, and stabilization needs
• Address ongoing clinical and/or systemic needs – with attention to potential risk factors
• Develop and implement safety response plan as needed
• Use consultation from the multidisciplinary team and direct supervisor consistently
• Working knowledge of Boston area resources and providers is a plus.
• Familiarity with the challenges related to homelessness, substance use, mental illness, and trauma is a must.

Qualifications:

• 2 years case management or comparable experience with the homeless population
• Lived experience with substance use disorder, homelessness, or mental illness
• Bachelor’s degree in a human services field; social work, psychology, human services, or sociology preferred

Schedule: Full time. 40 hours per week. Monday - Friday, 9am- 5pm

Salary: Bachelor’s degree or applicable experience- $48,000 annually, Master's degree- $50,000 annually

This is a Union supported position that offers annual salary increases and increased paid time off accruals.

Location: Community-based work based out of the office in Boston with consistent time in the field providing care onsite to clients. Car and driving is not required; however, effective use of public transportation is necessary. Staff may need to travel to locations within the greater Boston area. Mileage reimbursement after the first trip to the office. Meeting clients in the community is paramount to building rapport and success in our program.

Eliot is a large human service organization. We offer:

• a generous benefits package
• paid training and conferences
• MBTA pass reimbursement and mileage reimbursement
• opportunities for personal and professional growth

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.