Housing Counselor Coordinator

Faith and Community Empowerment; Los Angeles (CA); On-site; USD 26,174 - 33,062; Full time

Job summary

An established non-profit organization is seeking a dedicated Housing Counselor & Coordinator to enhance the financial literacy of the community. In this dynamic role, you will provide essential services for first-time home buying and foreclosure prevention, conducting workshops and personalized guidance. This position requires strong communication skills and a passion for service, as you will interact with diverse clients and stakeholders. Join a mission-driven team that is committed to empowering individuals and revitalizing neighborhoods, making a significant impact in the lives of low-income families through education and support.

Qualifications

• HUD-Certification for Housing Counseling is required.
• Excellent communication and computer skills are essential for this role.

Responsibilities

• Provide financial education and home buying guidance to clients.
• Conduct one-on-one sessions with borrowers to analyze financial information.
• Maintain relationships with clients and program stakeholders.

Skills

HUD-Certification for Housing Counseling

Verbal and written communication skills

Computer skills and proficiency in Microsoft Office

Interpersonal skills

Attention to detail

Ability to work with minimal supervision

Passion for service

Tools

Mpact Pro

ShareFile

Job description

Job Title: Housing Counselor & Coordinator

Location: Los Angeles Metropolitan Area

Salary Range: $19/hr - $24/hr, depending on experience and certification

Application Deadline: Open

About FACE

Faith and Community Empowerment (FACE) is a non-profit organization dedicated to serving as a bridge between the Asian-American community and the broader society by fostering private and public collaborations, enhancing the capacities of faith-based organizations, increasing access to resources, and supporting low-income individuals and neighborhood revitalization. Established in 2001, FACE has built a network of over 1000 partners, including collaborations with the White House and Fortune 500 companies.

Mission

Our mission is to advance the participation, contribution, and influence of the Asian American community through faith and community partnerships.

Position Overview

FACE is seeking a full-time HUD-Certified Housing Counselor/ Coordinator to join its Housing Team. The Housing Counselor is responsible for providing a full range of client services for financial education, first-time home buying, and foreclosure prevention programs, including group education workshops, seminars, and individualized guidance. They will gather documentation needed to evaluate creditworthiness and eligibility of mortgage applicants for various homeownership programs, including mortgage loan products and down payment assistance. They will also be involved in delinquency counseling, assessing documentation to determine home retention workout options, which includes loan modifications and the California Mortgage Relief program. In addition, they will maintain positive and effective relationships with clients and program stakeholders. This job requires working on Saturdays/weekends.

DUTIES TO BE PERFORMED

1. Coordinate/conduct case management, training and outreach for housing counseling and homebuyer education.
2. Conduct group education on a variety of topics relative to financial literacy, home buying and foreclosure prevention.
3. Conduct one-on-one sessions with prospective borrowers to analyze financial and credit information, determine customer financing objectives, eligibility of down payment products and gather any additional required information to determine mortgage readiness.
4. Conduct one-on-one sessions with delinquent homeowners to assist clients in evaluating opportunities available through various foreclosure prevention programs.
5. Identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for new clients.
6. Maintain current knowledge of industry program requirements pertaining to financial literacy, homeownership, and foreclosure prevention.
7. Entering a client's personal details into our Client Management System (Mpact Pro).
8. Case and session creation/documentation in Mpact Pro.
9. Maintaining client documents and forms that have been uploaded on our file sharing system (ShareFile).
10. Schedule appointments, meetings, and reservations as needed.
11. Help to coordinate various in-person and virtual events.
12. Work with marketing team to develop digital and physical collateral to promote various events and programs.

REQUIRED SKILLS & EXPERIENCE

1. HUD-Certification for Housing Counseling (Certificate or other proof of certification required).
2. Excellent verbal and written communication skills.
3. Excellent computer skills and proficiency in Microsoft Office suite of products.
4. Strong interpersonal skills necessary to work effectively with a variety of people and organizations.
5. Ability to plan, prioritize, and follow through within deadlines and case management.
6. Attention to detail and accurate data input of client data in client tracking database.
7. Must be able to work with minimal supervision.
8. Passion for service and strong desire to grow.
9. Perform other duties of similar nature or level as required.

PREFERRED SKILLS & EXPERIENCE

1. Bilingual (English/Korean and/or English/Spanish Preferred).
2. Previous housing/lending/real estate industry experience a plus.
3. Networking skills and having contacts with industry professionals a plus.

FLEXIBILITY OF HOURS

This position requires Saturday hours minimum once or twice a month. The individual is expected to fulfill his/her job responsibilities beyond scheduled work hours. This may include community meetings and events in the evenings or weekends. The individual is also expected to participate in FACE's events which may occur outside of the regular business hours. This includes travel related to FACE events and job training.

How to Apply

Please submit a cover letter, résumé, record of accomplishments, and three professional references to [e-mail] with the subject line “Housing Counselor Inquiry.” Successful candidates will also need to pass a background check conducted in compliance with applicable laws.

Faith and Community Empowerment (FACE) is an Equal Opportunity Employer and encourages applications from all qualified individuals, including women, minorities, veterans, and individuals with disabilities. Reasonable accommodations will be provided to applicants with disabilities.

Visit us at: www.facela.org