Housing Counseling Assistant

Cypress Hills Local Development Corporation; New York (NY); On-site; USD 27,276 - 38,848; Part time

Benefits offered by this job

Competitive salaries

Excellent benefits

Pleasant working environment

Job summary

Cypress Hills Local Development Corporation in Brooklyn seeks a Part-Time Housing Counseling Assistant to support Homeowner Services in East New York. The role involves outreach, individualized homeowner support, and data entry using CounselorMax and Salesforce to track progress.

Qualifications include a Bachelor’s degree with related experience, 1–3 years of work, excellent communication, and bilingual English/Spanish.

Qualifications

• Bachelor's degree plus combination of work experience.
• 1-3 years of relevant work experience.
• Excellent communication skills.
• Team player, quick learner, able to work independently.
• Bilingual English/Spanish.

Responsibilities

• Conduct outreach and promote housing counseling services to homeowners via calls, emails, mailings, flyers, presentations, and events.
• Provide individualized support to homeowners, documented through intake forms and referrals.
• Provide administrative support to Housing Counselors (scanning, filing, follow-ups).
• Track program participation and follow up with those who miss appointments or are unresponsive.
• Screen and assist intake activities with senior homeowners for retrofit/repair programs.
• Make referrals to in-house and external services.
• Monitor and document client progress toward housing and financial outcomes.
• Input, track, and report client data using CounselorMax, Salesforce, and internal tools.
• Maintain organized program files and timely reporting to funders and leadership.
• Submit monthly and biweekly progress reports.
• Demonstrate commitment to equity, leadership development, and community organizing.
• Perform other duties as assigned by the Director of Homeowner Services.

Skills

Excellent communication skills

Team player

Bilingual English/Spanish

Computer literate

Independent worker

Education

Bachelor's + combination of work experience

Tools

CounselorMax

Salesforce

Internal tracking tools

Job description

Job Details

• Job Location: Housing Counseling - Brooklyn, NY 11208
• Position Type: Part Time
• Education Level: Bachelor's + combination of work experience
• Salary Range: $24.00 - $24.00 Hourly
• Travel Percentage: Less than 10%
• Job Shift: Day (8-4pm or 9-5pm)
• Job Category: Nonprofit - Social Services

Cypress Hills Local Development Corporation (CHLDC) is a nonprofit community development organization and settlement house serving the East New York neighborhood in Brooklyn. Our agency sponsors high‑quality childcare and youth development, urban agriculture, public health, community organizing, college success, community development, housing counseling, and economic development projects and programs. We serve 20,000 neighborhood residents annually, and our budget includes a healthy mix of government, foundation, and corporate grants as well as private donor support.

We seek a Part‑Time Housing Counseling Assistant to support our Homeowner Services in East New York.

Principal Duties

• Conduct outreach and promote housing counseling services to homeowners through various channels, including calls, email blasts, paper mailings, distributing flyers, presentations and tabling at community events.
• Provide individualized support to homeowners, documented through sign‑in sheets, intake forms, and referrals.
• Provide administrative and clerical support to the Housing Counselors, e.g., scanning documents, filing materials, making follow‑up calls, etc.
• Track and follow up with program participants who have missed appointments or have been uncommunicative.
• Help screen and conduct intake activities with senior homeowners for retrofit/repair programs to help owners in reducing housing costs and providing financial education.
• Make referrals to other relevant services offered in‑house and externally.
• Monitor and document client progress toward improved housing and financial outcomes.
• Accurately input, track, and report client data using CounselorMax, Salesforce, and internal tracking tools.
• Maintain complete and organized program files, and ensure timely reporting to funders and CHLDC leadership.
• Submit monthly and biweekly reports regarding progress on tasks and objectives.
• Demonstrate a commitment to equity, leadership development, community organizing, and systemic change.
• Perform other duties as assigned by the Director of Homeowner Services.

Qualifications

• B.S. in Business, Urban Planning, Social Work or related field.
• 1-3 years of relevant work experience, or equivalent education and work experience.
• Excellent communication skills.
• Team player, quick learner, and able to work independently.
• Computer literate — knowledge of design programs helpful.
• Bilingual (English/Spanish).

Salary

$24/hour, 28 hours a week.

To Apply

Please forward a cover letter, resume to Rosalinda Gutierrez at [e-mail]

CYPRESS HILLS LOCAL DEVELOPMENT CORPORATION IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER AND IS COMMITTED TO WORKPLACE DIVERSITY AND INCLUSION.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

We offer competitive salaries, excellent benefits, and a pleasant working environment. Salary is based on a nonprofit scale and commensurate with experience.

EOE Minorities/Women/Disabled/Veterans