Housing Counselor

Presbyterian Homes & Services; Saint Paul (MN); On-site; USD 40,584 - 50,709; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan with employer match

Paid time off

Job summary

Presbyterian Homes & Services is hiring a Housing Counselor in Saint Paul, Minnesota. This role involves representing the organization, coordinating marketing strategies, and assisting residents with senior living service options.

The ideal candidate must have a college degree in social work or a related field, alongside strong communication and sales skills. Full-time benefits include health insurance, retirement contributions, and paid time off.

Qualifications

• College degree in social work, gerontology, marketing, or a related field.
• Experience in senior housing or healthcare environments.
• Sales experience preferred.
• Excellent communication and organizational skills.
• Ability to work independently and with minimal supervision.

Responsibilities

• Develop and execute marketing strategies for the site.
• Act as the primary sales representative for the site.
• Provide information about services and assist prospective customers.
• Maintain accurate records of inquiries and leads.
• Assist with pre-admission procedures and communication.

Skills

Communication skills

Sales experience

Detail-oriented

CRM software proficiency

Team player

Education

College degree in social work, gerontology, marketing, or human services

Tools

Microsoft Office

Job description

Overview

Presbyterian Homes & Services is seeking a Housing Counselor to join its team. The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. This position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options.

REPORTING STRUCTURE: The Housing Counselor reports to the Site Leader. This position will also take direction from and coordinate efforts with PHS Sales and Marketing.

SCHEDULE/HOURS: This position entails working 40 hours bi-weekly.

ABOUT THIS COMMUNITY

Orchard Path 5400 - 157th St. W Apple Valley, MN 55124

Situated on Cobblestone Lake in Apple Valley, Orchard Path captures the congenial spirit of a traditional neighborhood with the bonus of lakeside activities and nearby urban conveniences.

Orchard Path has 175 independent apartments, 58 assisted living, and 20 memory care apartments. This community offers the following living options: Senior Apartments, Assisted Living, Assisted Living with Memory Care.

Responsibilities

Responsibilities include but are not limited to:

• Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director. • Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site. • Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project. • Act as the primary on-site sales and marketing representative for the site. • Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries. • Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.• Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system. • Coordinate marketing processes with site staff per established timeframes.• Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers. • Ensure a smooth transition of admissions processes to site staff per established timeframes.

Qualifications

MINIMUM Qualifications

• College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
• Experience in senior housing, service, or health care related environment.
• Sales experience preferred.
• Must understand the basic principles of sales and marketing.
• Ability to prioritize and manage multiple tasks with attention to detail.
• Excellent oral, written, and interpersonal communication and organizational skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Must be able to work independently and with minimal supervision.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs. Must be experienced and able to use customer relation management (CRM) software.
• Must be a team player, willing to take direction and accept responsibility for meeting specified objectives.
• Must have flexibility with periodic weekend or later hours, personal integrity, and the ability to work effectively with prospective customers, residents, family members and representatives, coworkers, visitors, and the public.
• Demonstrated compatibility with PHS’ mission and operating philosophies.

Pay Range

The estimated starting pay range for this role is $29.46 - $36.81 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.