Housing Coordinator - Customer Service Specialist Intermediate

Normandale Community College; Moorhead (MN); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

11 paid Holidays

Vacation Time

Sick Time

Pension Plan

Tuition waiver

Job summary

Minnesota State University Moorhead is seeking a Housing Coordinator - Customer Service Specialist to manage room assignments, meal plans, billing, and related contracts for on-campus housing.

The role emphasizes high-quality customer service, accurate data handling in StarRez, communication with students, parents, and staff, and collaboration with the Housing and Residential Life team to ensure smooth operations.

Qualifications

• Working knowledge of modern office procedures.
• Ability to maintain effective working relationships with the public and other employees.
• Proficiency in PC and Microsoft Office/Windows software (Word, Excel and Access).
• Strong human relations skills and the ability to train others.

Responsibilities

• Supervise processing of all room and board applications and contracts; assign rooms and manage changes and cancellations.
• Provide guidance to students, staff, and families on housing policies and procedures; manage housing communications via email, phone, and in person.

Tools

Microsoft Office

Access

Job description

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Housing Coordinator - Customer Service Specialist Intermediate Institution: Minnesota State University, Moorhead Classification Title: Customer Svcs Specialist Int Bargaining Unit / Union: 206: AFSCME - Clerical and Office City: Moorhead FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $20.76 - $29.22

Position Purpose

This position exists to coordinate all aspects of the room assignment process, including room changes, meal plans, billing, cancellations, as well as provide customer service for the department.

Responsibilities

1. Supervise the processing of all room and board application and contracts. Make room assignments for all students living on campus; authorize and facilitate room changes. Approve and process all room cancellations and fill vacancies from waiting lists and inform affected departments Process meal plan changes for on-campus meal plans. Work with Learning Community residents to ensure they are coded correctly. Assign Learning Community students to appropriate floors and assist during Soar with such coding. Verify enrollment and keep up to date on card access. Ensure room assignments, room and meal changes, cancellations will be processed in a timely and accurate manner. Correct use of building, room and meal codes and ensure that accurate and timely billing students occurs with minimal corrective work for other departments dependent on our information, and no loss of revenue to our department. Returning students will be registered in an efficient, customer-friendly manner. Hall configurations will meet anticipated need and community preferences of the next year's occupants. Work with incoming transfer students to assist with housing and dining options that best suit their classification and streamline their transition to becoming a dragon.
2. Provide communication and customer service to current and prospective students. Advise students, office staff, faculty, parents and community members on policies and procedures of the Housing and Residential Life Department, exercising independent judgment on procedural questions. Maintain primary response position relative to housing e-mail, [e-mail] and Ask MSUM through Oracle technology. Answer questions as required by letter, over the phone, e-mail, or in person. Necessary knowledge includes all aspects of the Housing & Dining Contract, cancellation forms, room change forms, meal plan change forms, and billing procedures. Maintain good public relations with students, parents and university personnel as well as with businesses and members of the larger Fargo/Moorhead community. Provide housing tours as requested.
3. Provide business operations for the department. Purchase order and requisition process; ISRS; student payroll processing and set-up. Verify student billing in StarRez to include meal plans, room rates adding/removing students. Collaborate with Business Office on preventing and correcting any billing problems, non-registered students, etc. Process/Review contracts as needed. i.e. Excalibur, College Services (lofts); Order office supplies. Review weekly the room rate mismatch reports. Provide student payroll support and process all paperwork and hours for department.
4. Data Collection & Reports Be able to collect data and prepare various reports and surveys to assist the Director in making projections and preparing budgets. Ensure reports prepared from data provided or collected will be accurate and useful to the Director for planning and evaluation purposes.
5. Other Duties as Assigned Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Manage Housing Office support functions and maintain supplies inventory. Attend department work group meetings with other appropriate staff to help coordinate work of Housing Office with other aspects of the department and help identify/resolve problems that may arise. Ensure the office will function efficiently, staff will be assigned appropriate tasks and office functions will mesh with other affected operations. Ensure housing services will be coordinated with other departments. Materials necessary for the hall desks and Housing Office will be available when needed. Ensure persons with appropriate knowledge and ability to provide quality customer service and information will appropriately staff the Office. Ensure the information provided to public and customers will be accurate and consistent.

Salary & Benefits

Salary Range: $20.76 - $27.53 hourly $43,347 - $57,483 annually

Minimum Qualifications

A working knowledge of modern office procedures, an ability to maintain effective working relationships with the public and other employees is essential. The technical skills required are those associated with clerical positions, specifically to include skills with PC and Microsoft Office/Windows software (Word, Excel and Access). Human relations skills necessary to deal effectively with a wide variety of personality types. Must have the ability to apply and explain pertinent policies and procedures; must have considerable knowledge of business English, spelling, and basic mathematics and the ability to do highly difficult and responsible clerical work without supervision. Incumbent must be able to train others in these procedures and accurately convey accurate information. Incumbent needs to be able to coach other staff, coordinate work tasks and functions and supervise student workers.

Preferred Qualification

Have a knowledge of departmental programs, operations, facilities and policies. Ability to use various housing-related software is vital to accomplishing housing's functions.

Other Requirements

• Sitting, standing, lifting, extensive keyboard work, and limited travel.
• Must be able to lift/ carry equipment and materials occasionally.
• The successful candidate must be able to lawfully accept employment in the United States by the day employment begins.
• The University regrets that we are unable to offer H1-B sponsorship at this time.

Work Shift (Hours / Days of work)

Monday - Friday / 8:00am - 4:30pm Telework (Yes/No): No

About

Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Benefits Information

• 11 paid Holidays
• Vacation Time
• Sick Time
• six weeks of Paid Parental Leave
• low cost medical and dental insurance with low deductibles ($250 - $1500)
• Pension Plan
• 457(b) and 403(b) retirement plans and other retirement investment options
• pre-tax medical and dental expense (with roll-over option) and dependent care accounts
• employer paid life insurance
• short and long term disability
• professional development and a tuition waiver program for employees and their dependents, etc.
• We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date

05-08-2026

Position End Date

Open

Close Date

04-14-2026

Equal Opportunity Statement

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States.