Housing Choice Voucher (Section 8) Clerk

VineBrook Homes LLC; Dayton (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Housing Choice Voucher Clerk to manage funds for residents in housing assistance programs. This vital role involves maintaining accurate resident ledgers, processing payments, and acting as a liaison between Housing Authorities and property management. The ideal candidate will possess strong customer service and organizational skills, ensuring timely resolutions and effective communication with residents. Join this dynamic team and contribute to meaningful housing solutions in a supportive work environment that values diversity and inclusion.

Qualifications

• 1-3 years of experience with Housing Choice Vouchers/Housing Authorities.
• Basic knowledge of Housing Choice Voucher Programs and workflows.

Responsibilities

• Post Housing Choice Voucher payments accurately and timely.
• Research and resolve ledger discrepancies as needed.
• Coordinate with field team for outstanding items from inspections.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Time Management

Knowledge of Housing Choice Voucher Programs

Education

High School Diploma

Tools

Salesforce

Yardi

Job description

Job Category: Property Operations

Requisition Number: HOUSI002736

Posted: April 10, 2025

Employment Type: Full-Time

Work Location: Remote (Dayton, OH)

Position Summary/Objective

The Housing Choice Voucher (HCV) Clerk (Section 8) is responsible for the receipt and accounting of funds received by the organization for residents on housing assistance programs. This role will maintain and reconcile resident ledgers with responsibilities of collection for HCV (Section 8) Payments. This position serves as a primary contact for Housing Authorities and residents within the program, acting as a liaison between Housing Authorities and VineBrook Property Management.

Essential Duties and Responsibilities

• Receives and posts all Housing Choice Voucher payments to accounts receivable ledgers accurately and timely. Ensures proper accounting procedures are followed to account for the receipt of rent payments and other billable accounts.
• Posts all receipt batches, and all non-tenant payments received according to company policy.
• Processes Housing Choice Voucher lease renewals.
• Follows up on any Housing Choice Voucher escrows to ensure timely resolutions.
• Ensures Housing Authorities receive copies of all resident notices.
• Completes Change of Ownership paperwork for timely setup with applicable Housing Authorities.
• Processes any returned payments from the bank.
• Researches and resolves ledger discrepancies and adjusts ledgers as needed.
• Corresponds with residents regarding payment discrepancies and provides residents with online payment information and processes.
• Coordinates with the field team to remediate any outstanding items from any Housing Authority failed inspections.
• Assists with Occupied Acquisitions onboarding of Housing Choice Voucher Housing Authority and resident leases.
• Performs general office duties such as filing, assisting with incoming/outgoing calls and emails, and routine correspondence.
• Other job duties as assigned that the incumbent is trained for or qualified to perform.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma.
• Minimum 1-3 years of experience working with Housing Choice Vouchers/Housing Authorities.
• Basic knowledge of Housing Choice Voucher Programs, agencies, and workflows.
• Must possess professional caliber customer service skills.
• Must possess exceptional organizational skills.
• Ability to communicate clearly and effectively, in written, verbal, and in-person communication.
• Ability to effectively plan and organize work, including time management and prioritizing tasks.
• Salesforce/Yardi Experience preferred.

Supervisory Responsibility: This position has no direct supervisory responsibilities.

Travel: Little to no travel is needed.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law.

Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.