Housing Choice Voucher

HRB; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

HRB seeks a Housing Choice Voucher Specialist to support the administration of the Section 8 program, handling applications, eligibility, and rent calculations with HUD-compliant processes.

You will serve as the primary contact for participants and landlords, ensuring accurate records, timely actions, and adherence to program policies in a high-volume environment.

Qualifications

• Knowledge of HUD regulations and HCV program rules.
• Ability to perform accurate rent calculations and income determinations.
• Experience in data entry and managing electronic case files.
• Strong customer service and communication skills.
• Ability to travel as needed and maintain confidentiality.

Responsibilities

• Processes initial Housing Choice Voucher applications and determines eligibility.
• Calculates housing assistance payments and tenant rent contributions.
• Manages annual and interim recertifications and household updates.
• Maintains electronic case files and records in housing software and Excel.
• Communicates program rules and lease requirements to tenants and landlords.
• Coordinates with external agencies to verify income and eligibility information.

Skills

HCV/Section 8 rules

Rent calculations

Data entry & Excel

Customer service

Policy interpretation

Communication & documentation

Confidentiality & compliance

Organizational skills

Education

High school diploma or equivalent

Tools

Section 8 software

Excel

Job description

Hours 830am – 5pm Monday – Friday with an hour lunch

DEFINITION AND PURPOSE:

This position supports the administration of the Housing Choice Voucher (Section 8) program by managing tenant eligibility, rent calculations, recertification’s, and ongoing case processing. The role ensures accurate and timely processing of applications, income changes, and household updates while maintaining compliance with HUD regulations and program policies. It serves as a key point of contact for participants and landlords, providing guidance, resolving issues, and ensuring program integrity and service delivery

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of Housing Choice Voucher (HCV/Section 8) program rules and HUD regulations.
• Ability to accurately perform rent calculations, income determinations, and financial adjustments.
• Strong mathematical and analytical skills for processing payments and eligibility determinations.
• Proficiency in data entry and electronic case management systems (Section 8 software, Excel, etc.).
• Excellent customer service skills when communicating with tenants, landlords, and external agencies.
• Ability to interpret policies and apply program guidelines consistently.
• Strong written and verbal communication skills for correspondence and client interaction.
• Attention to detail and accuracy in maintaining records and compliance documentation.
• Ability to manage confidential information appropriately.
• Strong organizational skills and ability to manage multiple deadlines (recertification’s, interims, and moves).

RESPONSIBILITIES:

• Processes initial Housing Choice Voucher applications, determine eligibility, and request supporting documentation.
• Completes background checks, including criminal history screenings for applicants.
• Calculates housing assistance payments and tenant rent contributions based on income and family composition.
• Manages annual and interim recertification’s, including updates to income, employment, and household changes.
• Maintains and updates electronic case files, client records, and financial data in housing software and Excel systems.
• Processes move-ins, moves, and termination actions, ensuring timely updates and proper documentation.
• Communicates with tenants and landlords regarding program rules, responsibilities, rent changes, and lease requirements.
• Generates and distributes notices, letters, and correspondence related to eligibility, rent adjustments, and program actions.
• Responds to client inquiries regarding charges, rent balances, maintenance issues, and landlord/tenant concerns.
• Coordinates with external agencies to verify income and other eligibility information.
• Maintains accurate records of payments, rent adjustments, and account activity.
• Provides guidance to participants on program requirements and compliance expectations.
• Ensures all actions comply with HUD regulations and agency policies.

TRAINING, EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; relevant degree preferred.
• Two (2) years of experience in a public-facing role involving customer service, housing programs, social services, leasing, rent calculation, or similar administrative work.
• Experience working with low-income populations or housing assistance programs preferred.
• Basic math and data entry proficiency.

SPECIAL REQUIREMENTS:

• Must have a valid Virginia Operator’s license with a good driving record and reliable transportation.
• Must pass drug and complete background screenings.
• Must be free to travel as necessary.
• Must obtainHousing Choice Voucher Rent Calculation Specialist Certification(within required timeframe, if applicable).
• Ability to perform accurate and complex financial calculations related to rent and subsidy determinations.
• Strong ability to manage sensitive and confidential information in compliance with HUD regulations.
• Ability to meet strict deadlines related to recertification’s, interim changes, and lease actions.
• Strong attention to detail in compliance-driven documentation and reporting.
• Ability to work effectively in a high-volume, deadline-driven environment.

WORKING CONDITIONS:

• Physical Activity of this position: walking, fingering-picking, pinching, and typing.
• Physical Requirements of this position: Light work – exerting up to 25lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.