Housing Choice Program Coordinator

Progress Residential®; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Progress Residential is seeking a Housing Choice Program Coordinator to manage the voucher program for residents. This role involves ensuring compliance with regulations, coordinating inspections, and fostering positive relationships with residents and local authorities. The ideal candidate will have property management experience and strong communication skills, contributing to a dynamic team environment.

Benefits

Comprehensive healthcare coverage

401(k) match

Paid time off

Performance-based bonuses

10 paid holidays

Qualifications

• 2+ years of property management experience in rental industry.
• Strong organizational and communication skills.
• Ability to thrive in a dynamic environment.

Responsibilities

• Manage voucher program and ensure compliance with regulations.
• Coordinate inspections with Housing Authorities.
• Maintain accurate records and facilitate resident engagement.

Skills

Organizational skills

Customer service

Communication skills

Relationship building

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Salesforce

MS Office suite

Job description

Join to apply for the Housing Choice Program Coordinator role at Progress Residential

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential is the largest provider of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years, and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Job Summary

The Resident Engagement Specialist facilitates the operation of accepted voucher holders residing in Progress homes. The Resident Engagement Specialist works in partnership with Progress Rental Operations global and local market teams to ensure goals are met and compliance with program regulations, quality standards, and operating objectives as established by the Company and the compliance/legal team are followed.

This position provides support and portfolio management on all activities associated with the voucher program, including but not limited to accurate submittal of RTA packets, coordinating inspections with the Housing Authority and local markets, ensuring all contracts are up to date and on file, ensuring payments are received in a timely manner, maintaining accurate ledgers and accounts, and managing renewals. The Resident Engagement Specialist is a Progress ambassador—cultivating positive relationships with prospects, applicants, residents, local market team members, central departments, rental operations team, and Housing Authorities across the nation.

Essential Functions

• Serve as the primary point of contact for local markets, central departments, and Progress Rental Operations teams regarding the Housing Choice Voucher Program.
• Maintain a high standard of customer service and competency across all portfolio management interactions; both orally and in writing.
• Ensure that requirements by the HUD program and other local requirements are being met—including timely submission of all necessary documents and deficiency corrections to the HUD program, ensuring zero abatements.
• Facilitate all inspections with the Housing Authority and local markets for new move-ins and recertifications.
• Keep accurate records of all associated documents, including RTA packets, contracts, annual inspections, deficiency letters, and change of ownership.
• Maintain familiarity with provisions outlined in standard lease documents and consistently uphold an understanding of resident rules and regulations.
• Proactively engage with residents during the early stages of their tenancy to promote and ensure their success.
• Conduct communication and collection efforts regarding resident delinquency to promote portfolio stabilization.
• Meet monthly Key Performance Indicators (KPIs) and adhere to policies and procedures set by leadership.
• Develop positive relationships as the ambassador with prospects, applicants, residents, local market team members, central departments, rental operations team, and Housing Authorities across the nation.
• May be required to work from the local market office or visit local Housing Authorities.
• Carry out other duties as assigned that are in the best interests of the company while championing Progress Residential’s Core Values.

Qualifications

• High School Diploma or equivalent.
• 2 or more years of previous property management experience in either the single-family or multi-family rental industry.
• Previous use of Yardi Voyager and Salesforce a plus.
• Previous experience with Housing Authorities and the Voucher Choice Program (not required but a plus).
• Ability to build and maintain positive relationships internally and externally.
• Possesses strong organizational skills and is detail-oriented.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Fosters teamwork and mutual respect throughout the company.
• Interacts productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to navigate new technology, and competency in MS Office suite a must.
• Ability to travel less than 25% per year.

What You Can Expect From Us

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• Outstanding training, quarterly summits, and town hall meetings to encourage growth, knowledge sharing, and a positive work environment.
• Competitive compensation, including performance-based bonuses.
• A generous benefits package, including comprehensive healthcare coverage, parental leave, paid time off, 401(k) match, 10 paid holidays, and more.

Closing Statement

This summary is not an all-inclusive description of job duties. Other duties and responsibilities may be assigned by the supervisor at any time based on company needs.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.