Housing Caseworker

Operation Homefront; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Operation Homefront is seeking a Housing Caseworker to manage cases for its Housing Programs remotely. The role emphasizes long-term client support, program compliance, and interdepartmental collaboration to meet housing-related goals.

Ideal candidates hold a Bachelor’s in social work (Master’s preferred), 2–3 years in non-profit work, and knowledge of housing programs and military pay. Proficiency in Office 365, a valid license, and background checks are required.

Qualifications

• Bachelor’s degree in social work or related field.
• Master’s degree in social work or related field preferred.
• 2 - 3 years’ experience in non-profit organization.
• Knowledge of housing programs and military pay systems/pay tables preferred.
• Microsoft Office 365
• Valid Driver’s License
• MVR – Motor Vehicle Report (annual)
• Criminal background check
• 100/300/100 personal auto coverage

Responsibilities

• Provide long term case management to program participants.
• Maintains monthly contact with clients and performs quarterly visits remotely or in-person to ensure program compliance.
• Track client progress towards program completion.
• Develop individualized program goals and assist clients in meeting program expectations and goals towards deeding.
• Works with Program Manager when client issues arise, requiring implementation of a client plan of action, tracks client progress.
• Completes and maintains accurate and thorough documentation for case files and submits timely reports.
• Schedules and monitors client’s required participation in financial counseling.
• Provides monthly financial advisement through budget and savings monitoring.
• Property management duties to include communicating with homeowners associations, managing home utility services, and submission and tracking of home warranty requests.
• Assists client and repair coordinator in addressing any home repair issues.
• Travels for program related special events, to the homes for key handovers and home visits/inspections.
• Evaluates applications and documents for eligibility related to Housing Programs.
• Requests required information, gathers references and completes background and credit checks for applicants.
• Prepares materials for selection committee review.
• Provide support and resources for clients in crisis.
• Crisis may be related to client housing/repairs, mental or physical health, marital or financial, etc.
• Assists clients with successful integration into their respective communities.
• Represents Operation Homefront publicly.
• Speaks to and coordinates with media outlets and donors for housing related events.
• Coordinates with communication and development departments to meet donor requests and needs.
• Performs other duties as assigned.

Skills

Non-profit experience

Client communication

Case management

Education

Bachelor’s degree in social work or related field

Master’s degree in social work or related field

Tools

Microsoft Office 365

Valid Driver’s License

MVR – Motor Vehicle Report (annual)

Criminal background check

100/300/100 personal auto coverage

Job description

Job Title

Housing Caseworker

Department

HousingLocation

RemoteFLSA Status

ExemptReports to: Director, Transitional and Permanent Home ProgramsFounded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build strong, stable, and secure military and veteran families by improving their financial, emotional, and social well-being. Operation Homefront is sourcing candidates for a Housing Caseworker position (remote).The Housing Caseworker manages cases related to Operation Homefront Housing Programs. They will ensure the goals of the Housing Program align with Operation Homefront standards through diligent attention to detail and positive communication with clients. Desired candidates will have:

• Bachelor’s degree in social work or related field.
• Master’s degree in social work or related field preferred.
• 2 - 3 years’ experience in non-profit organization.
• Knowledge of housing programs and military pay systems/pay tables preferred.
• Microsoft Office 365
• Valid Driver’s License
• MVR – Motor Vehicle Report (annual)
• Criminal background check
• 100/300/100 personal auto coverage

Primary job duties include:

• Provide long term case management to program participants.
• Maintains monthly contact with clients and performs quarterly visits remotely or in-person to ensure program compliance.
• Track client progress towards program completion.
• Develop individualized program goals and assist clients in meeting program expectations and goals towards deeding.
• Works with Program Manager when client issues arise, requiring implementation of a client plan of action, tracks client progress.
• Completes and maintains accurate and thorough documentation for case files and submits timely reports.
• Schedules and monitors client’s required participation in financial counseling.
• Provides monthly financial advisement through budget and savings monitoring.
• Property management duties to include communicating with homeowners associations, managing home utility services, and submission and tracking of home warranty requests.
• Assists client and repair coordinator in addressing any home repair issues.
• Travels for program related special events, to the homes for key handovers and home visits/inspections.
• Evaluates applications and documents for eligibility related to Housing Programs.
• Requests required information, gathers references and completes background and credit checks for applicants.
• Prepares materials for selection committee review.
• Provide support and resources for clients in crisis.
• Crisis may be related to client housing/repairs, mental or physical health, marital or financial, etc.
• Assists clients with successful integration into their respective communities.
• Represents Operation Homefront publicly.
• Speaks to and coordinates with media outlets and donors for housing related events.
• Coordinates with communication and development departments to meet donor requests and needs.
• Performs other duties as assigned.

Other Details

General office and sedentary. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Manual dexterity, ability to lift up to 10 pounds. Ability to drive a motor vehicle and travel to and from meetings, training sessions or other business-related events include overnight travel at least 10% of the time. May be required to work after hours to include weekends and holidays.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, motor vehicle record check, and education verification.