Housing Case Manager (Montgomery County, PA)

Access Services; Fort Washington (MD); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health, Vision, Rx, & Dental insurances

Tuition Reimbursement

20 Days PTO

Referral Bonuses up to $750

Company Paid Life Insurance

Job summary

Access Services is looking for a compassionate Housing Case Manager in Fort Washington, MD, to empower individuals toward stability and wellness. This full-time role combines mental health support and housing stability tasks, requiring a bachelor's degree and relevant experience. The position entails organizing documentation, developing housing plans, and conducting home visits. Competitive benefits include health insurance, 20 days PTO, and referral bonuses. Join our dedicated team to make a significant impact in the community.

Qualifications

• One year of relevant experience in housing support or direct supportive services required.
• Experience working in the housing system in Montgomery County strongly preferred.
• Experience working with adults with mental illness preferred.

Responsibilities

• Meet with referred individuals and support individuals in developing Housing Stability Plans.
• Conduct monthly home visits and provide transportation for essential appointments.
• Maintain organized documentation for move-in and recertification requirements.

Skills

Interpersonal skills

Conflict resolution

Mental health knowledge

Person-centered approach

Ability to prioritize

Education

Bachelor's degree in human services, social work, psychology or special education

Certified Peer Specialist certification

Job description

Access Services is seeking a compassionate and resourceful Housing Case Manager in Fort Washington, PA to empower individuals in Montgomery County, PA on their journey toward lasting stability and wellness. This full‑time, dual‑role position blends the skills of mental health and housing stability. The Housing Case Manager will be a patient support who is able to serve as a liaison and advocate for those they serve. The Housing Case Manager will organize, coordinate, and bridge gaps between people in need of housing, their landlords, and available community resources.

Essential Functions of Housing Case Manager (Housing Stability)

• Meet with referred individuals along with the Housing Locator, and with individuals moving into housing with assistance from Access Services.
• Support individuals in developing Housing Stability Plans and updating them together every three months.
• Maintain organized documentation for move‑in and recertification requirements, and ongoing documentation for all individuals served.
• Conduct monthly (or more frequent) home visits and support during transitions.
• Support with transportation for essential health appointments, job interviews, and activities that contribute to housing stability.
• Identify and address barriers to housing stability with creative solutions.
• Connect individuals to social, health, and benefit resources.
• Ensure compliance with HUD requirements and funding guidelines.
• Participate in county, committee, and consumer meetings and case reviews.

Essential Functions of Housing Case Manager (Mobile Psychiatric Rehabilitation)

• Develop and regularly update Individual Rehabilitation Plans (IRPs) that are recovery‑oriented, strengths‑based, and person‑centered with the individual served and the team.
• Collaborate with individuals in the program to develop strategies for identifying, achieving, and maintaining their personal goals.
• Offer help and support respectfully and with a person‑centered approach, ensuring the highest quality of care.
• Prepare case review documents and contribute to team discussions.
• Maintain responsible, up‑to‑date accounting for the disbursement and collection of funds for facility operations and individual’s personal needs.
• Maintain open communication with supervisors and participate in weekly supervision.
• Collaborate effectively with external agencies and professionals, representing Access Services with competence and excellence.
• Actively assist in resolving crisis situations.

Other

• Maintain regular and predictable attendance, and work scheduled overtime or be available for unplanned overtime as necessary, to meet program needs.
• This job requires full‑time, on‑site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options.
• This position requires the ability to travel during a normal workday to successfully carry out responsibilities; employees must drive their personal vehicle and/or an agency‑owned vehicle, meet the agency’s motor vehicle policy, and pass substance‑abuse screening at any time during employment.

Education

• Bachelor’s degree in a related field including human services, social work, psychology or special education required.
• Certified Peer Specialist certification required.

Certification

• Successful completion of Certified Psychiatric Rehabilitation Practitioner certification and department‑approved twelve‑hour psychiatric rehabilitation orientation course required within 12 months of hire.

Experience

• One year of relevant experience in housing support or direct supportive services required.
• Experience working in the housing system in Montgomery County strongly preferred.
• Experience working with adults with mental illness preferred.

Knowledge, Skills, and Abilities

• Ability to communicate well, with strong interpersonal skills required.
• Ability to direct and prioritize own work, work as part of a team, and be flexible.
• Knowledge of the mental health system, homelessness, and the housing system.
• Ability to increase and deepen understanding of mental health, homelessness, and the housing system to maximize excellent service.
• Skills in person‑centered screening and assessment.
• Skills in conflict and crisis resolution.
• Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies.

Essential Working Conditions / Physical Demands

• Work in program sites and the community routinely providing direct care and/or support with individuals.
• Stand, sit or run by self, or provide proper care and supervision with an individual.
• Able to move and stay with an individual to keep them safe, both in the home environment and community, over near and far distances, even when they may struggle to meet expectations.
• Able to assist an individual who has fallen, regardless of weight or size.
• Walk, climb stairs by self, or provide direct care and/or support.
• Work in a standard office environment and utilize desktop computer equipment daily.
• Able to lift or move items associated with sedentary and light work (exert up to 20 lbs).
• Travel to off‑site locations and regional office locations if necessary.

Pay

$20 hourly

Our Full‑Time Comprehensive Benefits Package Includes

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k match.
• Tuition Reimbursement.
• 20 Days PTO (vacation, sick days), 7 paid holidays, and 2 floating holidays; Catastrophic Sick Leave.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Company Paid Life Insurance and Short/Long Term Disability.
• Employee Assistance Program (telehealth / in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.