Housing Case Manager, FIT, RRH

Housing Forward; Oak Park (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Personal days

Holiday paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program (MyStrong)

Job summary

Housing Forward is seeking a Housing Case Manager to coordinate direct case management, housing navigation, and stabilization services for Families in Transition programs. The role supports clients in securing permanent housing, maintaining leases, and connecting to medical and social services.

Responsibilities include maintaining documentation in HMIS and Salesforce, developing service plans, and coordinating transportation and life-skills training.

Qualifications

• Bachelor’s degree in social service or related field; Master’s preferred.
• Two years of experience; bilingual preferred.

Responsibilities

• Coordinate direct case management, housing navigation, and stabilization services.
• Maintain HMIS and Salesforce documentation and reports.
• Develop and monitor service plans per agency standards and funding.
• Assist clients in obtaining permanent housing and addressing barriers.
• Coordinate transportation to housing, medical, and legal appointments.
• Connect clients with medical, mental health, and other support services.
• Engage in life-skills training to improve independence.
• Collaborate with landlords and service providers.

Skills

Word processing

Data entry

Spreadsheet skills

Valid driver's license

Smartphone use

Education

Bachelor’s degree in social services

Master’s degree preferred

Job description

Description

The Housing Case Manager is responsible for the coordination and delivery of quality direct case management, housing navigation and stabilization services for clients in the Families in Transition Transitional and Rapid Rehousing Supportive Housing Program following standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing.

JOB RESPONSIBILITIES:

• Identify, prepare by furnishing and maintain master leased shelter units for program occupancy. This requires leases for 1,2,3-and 4-bedroom units.
• Maintain positive working relationships with unit landlords.
• Work collaboratively to assist the shelter clients in obtaining permanent housing and address any barriers.
• Develop and monitor service plans as required by agency standards and funding sources.
• Support shelter clients in establishing a savings plan while in shelter.
• Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and on time as directed by the supervisor. This includes HMIS and Salesforce.
• Develop, coordinate, and facilitate groups and workshops as needed.
• Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers.
• Transport clients or arrange for transportation to housing, legal, and medical appointments as needed.
• Participate in case conferences and care coordination as indicated.
• Provide resource information for client support post discharge.
• Providing ongoing life-skills training including problem-solving and coping/ skill development to aid in the participants’ process of improving independence and quality of life.
• Connecting participants to medical, mental health, and other supportive services as needed.
• Establishing a broad-based knowledge of community services and communicating appropriate referrals to clients.
• Conduct weekly visits in the client’s home to support client in working on goals, and to ensure compliance with lease and program rules.
• Assure access and continued eligibility to appropriate entitlements in which participants may be eligible.
• Participate in on-site and off-site trainings and meetings, as needed.
• Work as part of a team to ensure service delivery to all members of Supportive Housing Program.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

• Bachelor’s degree in the area of social service, Master’s degree preferred. Will accept a combination of education and worked experience with two years of experience. Bi-lingual preferred.
• Word processing, data entry, and spreadsheet skills.
• Must have a car, valid drivers license and proof of insurance.
• Must have a smartphone to utilize Agency communication and collaboration tools.

KEY COMPETENCIES:

Excellent case management skills, and ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning, and advocacy. Demonstrates common sense, good judgment, and ability to work independently.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch and drive.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.

Benefits

Vacation, Sick, Personal, Holiday paid days off

Medical: Employer pays 100% - 90% for employee.?????????????

Dental:? Employer pays 72% – 75% for employee.

Vision:? Employer pays 51% for employee.

Life:? Employer pays 100% of a $50,000 policy for employee, age based.?

Mystrength: Employer pays 100% for employee and family.??

Retirement Plan: Employer has 403(b) plan you can participate immediately with employer matching first 3% after 12 months of employment.