Housing Case Manager

Nooksack Indian Tribe; Deming (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

Nooksack Indian Tribe is seeking a Housing/Compliance Assistant to support the implementation of compliance procedures, develop resident training, and assist with office management. The role requires coordination of Tenant Agreements, addressing complaints, and maintaining participant records.

Occasional evenings and weekend work are required. Minimum qualifications include an Associate's degree in Social Work or Human Services or 4+ years related experience, plus ability to handle stressful

Qualifications

• Associates degree in Social Work or Human Services or equivalent experience.
• 4+ years related experience in housing or social services preferred.
• Ability to apply written and verbal instructions.

Responsibilities

• Monitor resident compliance with Tenant Agreements and related documents.
• Manage all aspects of housing-related services for tenants.
• Respond to and document complaints ensuring peaceful enjoyment and safety.
• Maintain accurate filing system for participants and documents.
• Process office and interoffice documents for service.
• Develop internal resource manual for homebuyers and renters.
• Act as liaison between NHA and homebuyers/renters in need.
• Conduct home visits as needed.
• Other duties as assigned.

Skills

Policy compliance

Resident training

Office management

Communication skills

Confidentiality

NAHASDA knowledge

LIHTC knowledge

Education

AA degree in Social Work or Human Services

4+ years related experience

Tools

Microsoft Word

Microsoft Excel

Job description

Will assist in the implementation of compliance procedures necessary for program participation. Will develop, implement and provide required resident training necessary for active Tribal Housing program participation. Assist with office management duties as necessary. Requires week-end and occasional evening work.

MAJOR TASKS AND RESPONSIBILITIES:

• Monitors resident compliance with Tenant Agreements and related documents and assists with compliance issues through applicable Policy and Procedures.
• Responsible for managing all aspects of housing related services for tenants.
• Respond, document and assist in addressing complaints that adhere to the peaceful enjoyment, safety and environmental well-being of housing program participants and/or property.
• Maintain an accurate filing system of all active and non-active Tribal Housing program participants by updating, documenting, preparing new files and filing necessary documents.
• Processes office and interoffice documents necessary to service program participants.
• Develop an internal resource manual for homebuyers and renters in need.
• Act as a liaison between NHA and homebuyer/renters in need.
• Conduct home visits as needed.
• Other duties as assigned.

PREFERENCE:

• Indian Preference Policy applies to this and all positions with the Nooksack Indian Tribe.

MINIMUM QUALIFICATIONS

The following qualifications are required for the incumbent to have, in order to be considered for the position.

• Must pass alcohol/drug test at time of hire and periodically throughout employment.
• Must pass criminal background check at time of hire and periodically thereafter.

REQUIRED EDUCATION, EXPERIENCE AND TRAINING FOR POSITION:

• Associates Arts Degree from an accreditation College or University in Social Work or Human Services

OR

• 4- years of experience directly related to the area of responsibility.

Required Skills/Knowledge/Abilities for Position:

• Ability to apply common sense and understanding to carry out detailed written and/or verbal instructions.
• Must be able to handle stressful situations with the community and co-workers in a pleasant, respectful manner.
• Must be able to comprehend and compose correspondence effectively.
• Effective verbal, written and mathematical skills necessary to instruct resident training courses.
• Basic understanding of NAHASDA & LIHTC programs and regulations.
• Must maintain confidentiality at all times.
• Must be willing to upgrade skills as required or requested.

REQUIRED CONDITIONS OF EMPLOYMENT:

• Must pass alcohol/drug test at time of hire and throughout employment.
• Must pass criminal background check at time of hire and periodically thereafter.

REQUIRED LICENSED OR CERTIFICATIONS

• Must have and maintain throughout employment a valid Washington State Driver's License and meet the Insurability requirements of the Tribe. (Must Provide Driving Abstract at time of hire).
• Low Income Housing Tax Credit Compliance Certification.

PHYSICAL REQUIREMENTS(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job).

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions for this job.
• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear.

DESIRED SKILLS/KNOWLEDGE/ABILITIES FOR THE POSITION:

The following qualifications are preferred/helpful for the incumbent who has these skills/knowledge or abilities for this position.

DESIRED SKILLS/KNOWLEDGE/ABILITIES FOR POSITION

The following qualification are preferred/helpful for incumbent who has these skills/knowledge or abilities for this position.

• BA Degree Preferred
• Two (2) years' experience in basic office procedures.
• Two (2) years' experience in basic low-income housing procedure or other low-income family programs.
• Computer education and/or working knowledge of Microsoft Word and Excel.
• Working knowledge of office machinery (fax, copier).
• Be willing to familiarize self with program that will provide housing assistance to members of the Nooksack Tribe.
• Must be familiar with social service programs available to low-income families.
• Be able to work independently
• Have strong organizational skills
• Be well groomed and possess professional communication skills.
• Be willing to accept training to further personal skills in the Indian Housing Profession.

I have read and understand the position requirements as stated above and I further, understand that occasionally I may be instructed to perform duties that are not listed above but are relative to my position.

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Employee's Signature Date

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