Housing Care Navigator Level II: Community Based (69893)

Variety Care; Oklahoma City (OK); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Phone stipend

Hotspot stipend

Job summary

NorthCare is seeking a qualified Behavioral Health Case Manager II to deliver outpatient care navigation for adults, children, and families. You will coordinate integrated physical and behavioral health services, ensure care continuity, and assist with benefits enrollment, housing, and transportation resources.

The role requires CM II certification, Wellness Coach certification, and at least two years in community mental health, with travel to community settings, telehealth, and home visits as

Qualifications

• CM II certification and annual CE requirements required.
• ODMHSA Wellness Coach Certification and CE requirements required.
• Minimum 2 years of CM II experience in community mental health.
• Willingness to provide services in multiple community settings including home visits and telehealth.
• Proficiency in MS Word and basic computer skills.

Responsibilities

• Provide integrated services that are welcoming, engaging, accessible and community-based.
• Coordinate care across physical, behavioral health, and social needs.
• Mentor colleagues in care coordination and meet population management needs.
• Collaborate with the multi-disciplinary team to support health behavior change.
• Assist patients with enrollment in benefits, housing, transportation, and education resources.
• Maintain accurate clinical records and ensure documentation deadlines are met.

Skills

Care coordination

Communication skills

Travel readiness

MS Word proficiency

Independent worker

Education

CM II certification

ODMHSA Wellness Coach Certification

2+ years CM II experience

Tools

MS Word

Job description

Definition

Demonstrates a high level of clinical expertise in one’s ability to provide outpatient care navigation services to adults, children, and families at NorthCare. The position is responsible for ensuring that a continuum of health and behavioral healthcare is provided along with increasing patient/family involvement as partners in their own health. This position is expected to meet productivity guidelines, as outlined by the outpatient management team.

Supervision

Position is supervised by Program Supervisor.

Essential Job Functions Include, but are not limited to

• Provide integrated services that are welcoming, engaging, accessible and in the community. These services address physical healthcare, behavioral healthcare and social needs that are recovery focused, strengths based, culturally competent, patient centered, trauma informed, and co-occurring capable.
• Promotes a warm and engaging organizational culture in line with NorthCare values, trauma informed care, and health and wellness.
• Demonstrates clinical expertise in coordinated health and behavioral health care. Able to care coordinate complex cases using a multitude of evidence‑based interventions including wellness resources, rehabilitation curriculum and case management strategies. Has an excellent understanding abd ability to assist one’s program in meeting state and federal health care measures. Works independently and provides mentorship to colleagues regarding care coordination. As needed, leads care coordination staffing’s focused on population management needs.
• Works as part of a multi‑disciplinary team to support health behavior change in persons with behavioral health challenges. Interact and collaborate in a genuine and professional manner with the patients, their families, support system and community partners to assist with obtainment of treatment goals.
• Work with patients to obtain and maintain eligibility for health and disability benefits, obtain and maintain affordable housing in a community of choice, arrange reliable transportation, locate and enroll in education or vocational programs, find and keep a job, locate needed services/resources and build a natural support system, and follow up to ensure services are received.
• Provide preventive interventions, linkage and advocacy for services and health information related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
• Work within and outside the agency to coordinate care across various treatment milieus. Help prepare people for primary care appointments and increase self‑management and goal planning.
• Demonstrates a breadth of knowledge and expertise about resources and benefit programs.
• Provide crisis management services, this may include face‑to‑face or telephone interviewing of the patient; assessment of lethality to self or others; assessment of available support systems; and assistance in arranging for appropriate intervention, including hospitalization. In the cases where a potential for harm exists, will consult with management staff or available therapist to develop a safety plan with the patient.
• Transport patients to various locations in the community and provide services in the home.
• Monitor and track outcome measures for client caseload.
• Maintain clinical records in a timely manner, as required by agency policy, funding sources and accreditation authorities. Complete all required forms and maintain same in a manner consistent with requirements.
• Maintain professional competency in the area under one’s responsibility through appropriate readings, attendance at workshops and trainings. Comply with all requirements to maintain professional certification(s). Knowledgeable regarding: NorthCare’s electronic record system and public folders; CCBHC requirements, ODMHSAS Services manual, contract requirements, and benchmarks; National Outcome Measures (NOMS); Medicaid rules and regulations.
• Return phone calls and cell text pages promptly. Check and respond to email daily.
• Maintain consistent work attendance and contact supervisor on timely basis for needed late arrivals or absences. Meet dress code expectations.
• Complete all NorthCare required courses and training and comply with all agency policies and procedures, including but not limited to confidentiality requirements, documentation deadlines and productivity expectations.
• Performs any reasonable work requested that falls within the qualifications but not specifically described in work performed.

Qualifications

POSITION REQUIREMENTS:

• Candidate/employee must have ODMHSAS Behavioral Health Case Manager II (CM II) certification and complete annual continuing education requirements to maintain certification.
• Candidate/employee must have ODHMSAS Wellness Coach Certification and complete annual continuing education requirements to maintain certification.
• Minimmum Two (2) years’ experience as a CM II required, in community mental health
• This position provides community‑based services for 20 or more hours of a 40‑hour work week or over 50% of the designated work week.
• A community setting is defined as any non‑designated NorthCare Office.
• Community‑based staff may be expected to provide services in a multitude of community settings, including but not limited to:
  • A client’s home
  • In the community at a local venue or agency
  • Outside in a confidential space
  • Via telehealth
  • In the office
• Staff who are considered community based may have limited access to onsite supervision and are expected to use critical thinking skills to ensure appropriate staffing of situations as they present.
• Staff who are community based are expected to travel to and from appointments and are required to have “business purposes” added to their auto insurance.
• Community based staff should have access to an internet hotspot to access technology while in the field.
• They are eligible for a phone and hotspot stipend.
• Community‑based staff are considered essential workers and may be expected to work holidays/weekends/or during closures if required by their program.
• This position requires a high degree of flexibility and efficiency.
• Must display proficiency in the MS Word processing software and intermediate general computer skills.
• Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English‑speaking patients.
• Employee must have excellent written and oral communication skills.
• Must be able to move about facilities freely.
• Casual professional dress is required with adherence to dress code requirements.
• Must have access to reliable transportation.
• Local travel is required.
• Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare.
• Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.
• Must possess and maintain CPR, First Aid and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare.
• Must have and/or complete Co‑Occurring Training and Trauma Informed Training within 60 days of employment with NorthCare.
• Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.
• CMII/PRSS dual certification preferred.

Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her/their job responsibilities.