Housing Assistant Specialist

Labor On Demand, Inc.; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Labor On Demand, Inc. d.b.a. LOD Staffing is seeking a Housing Assistance Specialist in Texas to perform clerical and technical work processing required forms for Housing Choice Voucher participants and landlords.

Interaction with diverse clients is common as you ensure proper documentation and program adherence. The role involves eligibility interviews, processing HAP contracts, and maintaining confidential client records while navigating HUD rules and HQS standards.

Qualifications

• Two (2) years of experience involving case management, client services and/or experience in social work.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement.

Responsibilities

• Conducts interviews with clients to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing.
• Processes amendments to the Housing Assistance Payments (HAP) Contract, reflect changes in family composition or income during recertifications.
• Executes HAP Contracts with landlords after HQS inspections within established time parameters.
• Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.
• Maintains client file integrity in accordance with privacy and confidentiality laws and regulations.
• Maintains working knowledge of HQS inspections and procedures to relay inspection items to clients.

Skills

Case management

Client services

Public housing programs

Documentation

Education

Associate’s Degree (A.A.) or equivalent

Tools

Google G-Suite

Gmail

Drive

Docs

Sheets

Slides

Chrome Browser

Job description

Labor On Demand has immediate openings for Housing Assistance Specialist.

Job Description:

The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate required documents/processes with Housing Choice Voucher Program participants, and landlords. Routinely interacts with participants and landlords of diverse backgrounds.

Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

• Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing in a timely manner.


• Processes amendments to the Housing Assistance Payments (HAP) Contract, to reflect changes in family composition or income and during re-certifications in a timely manner.


• Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.


• Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.


• Maintains client’s file integrity in accordance with privacy and confidentiality laws and regulations.


• Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and procedures.


• Translates program procedures to participants to ensure proper explanation of participant’s responsibilities in the program.


• Investigates “unreported income” by reviewing participant’s file and analyzing past fluctuations in income and expenses.


• Terminates participants in system; closes out files, reviews files for possible termination, makes decisions based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, etc.) to ensure proper processing of terminations.


• Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants.


• Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.


• Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.


• Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.


• Maintains a working knowledge of policies and procedures established by the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily tasks.


• Maintains working knowledge of HQS inspections and procedures to be able to understand/relay inspection items that fail for HQS to clients as well as assist client with the inspection process.


• Attends regularly scheduled training to maintain HCV certification.


• Performs other duties as assigned.

Minimum Qualifications:

• Two (2) years of experience involving case management, client services and/or experience in social work.


• Must have the ability to learn and use cloud applications such as Google G-Suite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.


• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Education/Certification Requirements:

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement.

Working Environment:

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, multi-functioning printer. Ability to travel to and from meetings, training sessions or other business related events.

Physical and Mental Requirements:

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Other Requirements:

• Vision (near, distance).


• Sense of Sound (answering phone, fire alarms, horns).

Company Description:

Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!

EEO Statement:

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.