Housing and Hotline Case Manager

HELP USA; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k)

Job summary

HELP USA in Brooklyn seeks a Housing/Hotline Case Manager for the ROADS program to deliver case management services to survivors of gender-based violence and operate the ROADS hotline.

You will assist with housing applications, engage in community outreach, screen needs, and connect survivors to health, housing, legal and financial resources through AWARDS documentation.

This role requires trauma-informed approach, experience with survivors, MS Office skills, and a valid NYS driver's license.

Qualifications

• Experience working with survivors of gender-based violence.
• AWADS knowledge is a plus.
• Computer-literate, specifically with Microsoft applications.

Responsibilities

• Operate ROADS hotline.
• Support families with case management and housing resources.
• Serve as liaison with housing, legal, medical, and financial agencies.
• Develop linkages with community programs to address identified needs.
• Engage in community outreaches.

Skills

Survivor support experience

Trauma-informed approach

Tools

Microsoft Office

AWADS knowledge

Job description

Posted Wednesday, August 26, 2026 at 4:00 AM

Program: ROADS | Brooklyn, New York, 11207

Position Overview

Responsible for the delivery of case management services to survivors of gender-based violence. The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with housing applications, engaging in community outreaches, screening for needs, and connecting survivors to the most supportive services.

Duties/Responsibilities

Operate the ROADS hotline. Support families, including children over age 6, by providing case management that enables them to become more economically self-reliant, maintain permanent housing, build job skills, and access community resources independently. Document all services delivered with and on behalf of the clients in AWARDS. This staff member will support survivors through a trauma-focused lens to assess for appropriateness of ROADS services, develop a survivor consented service plan, facilitate linkages to social service programs; and explore options for safety, legal, financial, employment, housing, medical care, etc. This staff member will support survivors assessing their own resources and support systems.

Your responsibilities will include:

• Operate ROADS hotline Monday-Friday (9am-5pm or 10am-6pm).
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with housing, legal, medical, and or financial agencies.
• Develops linkages with community programs to support the identified needs of survivors, including, but not limited to, education/training, employment, mental health, substance use, medical, rental assistance, financial issues, etc.
• Engage in community outreaches.

Education/Qualifications

• Experience in working with survivors of gender-based violence.
• Knowledge of AWADS a plus.
• Computer-literate, specifically with Microsoft applications, required.
• Valid NYS driver’s license required.

Disclaimer: May be required to perform other related duties as assigned.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.