Houseperson Supervisor, The Department at Hudson's Detroit

Continental Services; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Full-Time Houseperson Supervisor to join their dynamic team in Detroit. This role is perfect for someone who thrives in a collaborative environment and is passionate about delivering exceptional customer service. As a key member of the set-up and break-down team, you will ensure that all events run smoothly and that every area is maintained to the highest standards. If you enjoy working in a fast-paced setting and have a knack for problem-solving, this is an exciting opportunity to grow within a vibrant team committed to excellence.

Qualifications

• 2+ years of event or banquet set-up experience required.
• Leadership experience is recommended for this role.

Responsibilities

• Oversee set-up and break-down of events, ensuring cleanliness and maintenance.
• Lead by example in punctuality, appearance, and work quality.

Skills

Event Management

Leadership

Customer Service

Communication

Problem Solving

Education

High School Diploma

TIPS Certification

Job description

Houseperson Supervisor, The Department at Hudson's Detroit

Department: The Department 800431

Employment Type: Full Time

Location: The Department

Reporting To: Rebecca Dybowski

Description

WHO WE’RE LOOKING FOR

The Department at Hudson's Detroit is looking for a standout Full-Time Houseperson Supervisor who wants to be part of a team dedicated to outstanding customer service, the highest professional standards, and a commitment to delivering flawless quality. We’re especially looking for someone who thrives while collaborating, loves building relationships, and seeks open communication. A perfect culture fit would be someone willing to roll up their sleeves and be part of a polished team, delighting guests every meal, every day.

WHO YOU ARE

• An integral member of the set-up and break-down team, with an elevated knowledge of banquets/events and consistently delivers
• Acts as a brand ambassador embodying our core values and guiding principle
• Is comfortable working in an event venue environment
• Is interested in growing within a dynamic team
• Is committed to excellence
• Works best in a creative, collaborative environment

WHAT YOU’LL DO

DAILY OPERATIONS

• Oversee all functions’ set-up and break-down
• Inspect cleanliness and maintenance of all work areas, event rooms, and storage areas
• Consistently abide by service standards and operating procedures
• Lead by example in all areas including punctuality, appearance, and work quality
• Review BEOs daily, weekly, monthly
• Able to communicate directly, professionally with clients
• Set next shift up for success; houseperson pass-ons & packets
• Provide unique and creative ideas to enhance meetings & social experiences
• Resolve client concerns or changes quickly and efficiently
• Attend BEO meetings when able
• Ensure all equipment is stored properly, in accordance with fire code and regulations
• Lead quarterly equipment inventory
• Maximize efforts towards productivity
• Perform other duties to assist servers & bartenders when requested by management
• Work with stewarding on proper cleaning supplies needed for event spaces
• Ensure rooms are “show ready” at all times when not in use
• In absence of an Event Manager, taking over leadership duties as applicable
• Participate in pre-shift meetings when able, to review event briefing and timing

FINANCIAL IMPACT

• Be a catalyst for continuous improvement
• Monitor proper storage and transport of all furniture

Skills, Knowledge & Expertise

• Must be 18 years or older
• Must have 2 years of event or banquet set-up experience
• Leadership experience recommended
• Efficient in various room sets for meetings or social events
• Preferred TIPS Certification or can pass TIPS Class to become certified