HOUSEPERSON/ SERVER - BANQUET

Hard Rock Hotel & Casino Sacramento; Sacramento (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a leading entertainment venue where you will play a key role in creating memorable experiences for guests. In this dynamic position, you will be responsible for maintaining the cleanliness and organization of banquet rooms, assisting with event setups, and ensuring that all audio-visual equipment is in top condition. Your excellent customer service skills will shine as you interact with guests, helping to create a welcoming atmosphere. This is an exciting opportunity to be part of a renowned establishment that values guest satisfaction and teamwork. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Qualifications

• Must be at least 21 years old and pass background and drug screening.
• Prior experience in the Gaming industry is required.

Responsibilities

• Maintain cleanliness and organization of banquet rooms and service areas.
• Assist servers and transport equipment during events.

Skills

Customer Service Skills

Communication Skills

Ability to Lift Heavy Objects

Education

High School Diploma or Equivalent

Tools

Audio-Visual Equipment

Banquet Supplies

Job description

Overview

The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

1. Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
2. Meet and greet guests in a friendly and warm manner.
3. Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms.
4. Assemble and arrange conference equipment in meeting rooms per event requirements.
5. Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
6. Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
7. Maintain high standards of safety and cleanliness in all areas of the Kumi Event Center, Back of House, Hospitality Suite and any areas designated as Banquet or Entertainment venues.
8. Communicate any areas of need, problems, and concerns from guest to supervisor.
9. Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

1. Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
2. Must successfully pass background check.
3. Must successfully pass drug screening.
4. Must be at least twenty-one (21) years of age.
5. Prior experience in the Gaming industry required.
6. Prior experience in Tribal Gaming strongly preferred.

KNOWLEDGE OF:

1. Excellent customer service skills.
2. Must be able to speak, read, write and understand the primary language(s) used in the workplace.

ABILITY TO:

1. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
2. The employee is occasionally required to climb or balance.
3. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 25 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
5. Evenings, weekends and holidays are a regular part of the schedule.
6. Must have excellent attendance and conduct record for consideration.

CLOSING:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.