Houseperson - Sapphire Valley Resort

LE001 Mastercorp, Inc.; North Carolina; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Refer a Friend Bonus

Paid Training

Medical benefits

Vision benefits

Dental benefits

Paid Time Off

Growth opportunities

Job summary

MasterCorp, Inc. is hiring a Houseperson/Runner to support Supervisors and Housekeepers in delivering high-quality hospitality services. You will maintain cleanliness, stock linen, transport supplies, and assist in guest comfort across multiple resort units.

Starting pay is $19 per hour with benefits including medical, vision, dental, PTO, and paid training. We welcome friendly, reliable individuals who value teamwork and guest satisfaction, and who can lift up to 75 pounds when needed.

Qualifications

• Able to lift up to 75 pounds (with or without accommodation).
• Ability to make decisions and plan/schedule tasks.
• Reading, writing and basic math skills required.
• Punctuality and reliability essential.
• Valid driver's license required for certain locations.

Responsibilities

• Assist Supervisors and Housekeepers to meet quality and timeliness standards.
• Maintain cleanliness and organize storage closets.
• Deliver linen and supply bags to units; remove soiled items.
• Move furniture as directed; report maintenance issues.
• Ensure a safe working environment and guest satisfaction.

Skills

Lift 75 lbs

Decision making

Planning & scheduling

Reading, writing & math

Punctual & reliable

Valid driver's license

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

WHAT WE OFFER YOU

• Starting at $19 per hour
• Refer A Friend Bonus
• Potential Immediate hire – Full-time and part-time positions available
• Paid Training
• Benefits package including: Medical, Vision, Dental, Paid Time Off
• Opportunities for growth and career development

What We're Looking For

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview

The Houseperson/ Runner is responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A Houseperson must ensure he or she follows the company mission statement and values.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain a high standard of excellence.
• Stock and maintain cleanliness and organization of storage closets.
• Assist in stripping units of soiled linens as directed.
• Remove soiled linens and trash from units.
• Make linen and supply bags as directed.
• Deliver linen and supply bags to units.
• Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment.
• Report unit maintenance issues as per company procedure.
• Report lost and found items to Executive Housekeeper.
• Move furniture as directed.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Maintain a sense of urgency so that units are turned on time.
• Personal timeliness.
• Be prompt with all assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Assist in linen inventories and supplies as directed.
• Assist in solving guest complaints promptly.
• Create strong, positive customer relations.
• Willing and able to assist resort guests and owners.
• Make guest deliveries as directed.
• Knowledgeable of the resort.

Experience and Qualifications

• Must be able to lift 75 pounds (with or without accommodation)
• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Personal timeliness be prompt with all assignments
• A passion for cleanliness
• Strong work ethic
• Ability to learn and change behavior
• Work irregular hours
• A valid driver's license will be required for certain locations.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.