Houseperson / Public Area Attendant

Waterford Group Llc; Hartford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Houseman and Public Area Attendant. This role focuses on maintaining cleanliness and guest satisfaction in public areas of the hotel. Ideal candidates will have strong attention to detail and communication skills, ensuring a welcoming environment for guests. Enjoy a collaborative culture with opportunities for growth and development.

Benefits

Group insurance, including medical, dental, vision

Paid time off including vacation days, personal days and holidays

Company-matched 401(k) plan

Voluntary benefits including short term disability

Educational assistance

Qualifications

• Previous housekeeping or janitorial experience in a hotel setting is a plus.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Maintain cleanliness of public spaces including lobbies and restrooms.
• Deliver clean linens and amenities to room attendants.
• Respond to guest inquiries with a high sense of urgency.

Skills

Communication

Attention to Detail

Customer Service

Education

High School Diploma

Job description

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates, and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Job Summary

The Houseman and Public Area Attendant is responsible for maintaining the cleanliness, organization, and appearance of all public spaces within the hotel, including lobbies, restrooms, hallways, and other common areas. The role also provides support to room attendants and the housekeeping department by delivering linens, removing trash, and replenishing supplies. A strong commitment to guest satisfaction and adherence to Marriott brand standards is essential.

Job Requirements

• Clean and maintain hotel lobbies, elevators, corridors, stairwells, fitness center, pool, concierge lounge, and public restrooms.

• Dust and polish furniture, fixtures, and fittings.

• Vacuum carpets, mop hard floors, and clean glass surfaces and doors.

• Ensure cleanliness and presentation of entrances, including sidewalks and ashtrays.

• Monitor and restock public restrooms with supplies (tissue, soap, towels).

• Maintain cleanliness of back-of-house areas such as employee restrooms and locker rooms.

• Deliver clean linens and amenities to room attendants and guest rooms.

• Remove soiled linen, trash, and recyclables from guest room floors and housekeeper closets.

• Organize and replenish housekeeping closets with all necessary linens and supplies.

• Respond to guest/maintenance requests through the guests experience platform application.

• Report any maintenance or safety issues to the supervisor immediately.

• Effective communication skills are required. This role requires constant communication between housekeeping, front desk and engineering.

• Guest Service:

  • Greet guests in a friendly and courteous manner, responding to inquiries and requests.

  • Respond to guest inquiries with a high sense of urgency

  • Ensure guest areas are welcoming, well-maintained, and clean at all times.

  • Provide wonderful hospitality always

• Qualifications:

  • High school diploma or equivalent preferred.

  • Previous housekeeping or janitorial experience in a hotel setting is a plus.

  • Ability to work flexible shifts including weekends and holidays.

  • Strong attention to detail and customer service orientation.

  • Physically able to lift, push, and pull up to 50 pounds and be on feet for extended periods.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Source: Waterford Hotel Group