Houseperson - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare, financial and time off in‑

Company uniform issued with free dry‑n

Wellness incentive programs

Discounts with company partners

Free meals in employee dining room

Professional development and volunteer

Job summary

MGM Resorts International in Springfield, MA is seeking a Houseperson to assist Guestroom Attendants and uphold a clean, guest-ready environment. Prior housekeeping or facilities experience in a resort setting is valued, with a strong eye for detail and adherence to resort standards.

The role supports daily operations, involving item delivery to rooms, stock management, and compliance with safety protocols. 18+ and a full-time schedule are required.

Qualifications

• Experience in a similar resort setting is preferred.
• Knowledgeable of cleaning procedures, equipment, and supplies.
• Able and willing to work a Full-time schedule: Thursday, Friday, Saturday, Sunday & Monday: 9AM - 5:45pm and holidays.
• Must be 18 years of age.

Responsibilities

• Ensure that assigned areas are kept clean and neat.
• Clean ash urns, lamps, mirrors, photos; mop and clean marble or tile floors.
• Deliver requested items to guest rooms (fridges, pillows, rollaway beds, etc.).
• Empty trash and linens from Guest Room Attendants’ carts as needed.
• Maintain inventory levels, deliver supplies to lockers, and stock them.
• Follow safety and cleaning procedures, pull room procedures, and mattress flipping.
• Clean restrooms, vacuum halls, lobbies, edges; clean railings and wallpaper marks.

Skills

Experience in similar resort setting

Cleaning procedures knowledge

Job description

Springfield, Massachusetts

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Houseperson, you’ll bring your prior housekeeping or facilities experience to support Guestroom Attendants in maintaining a clean, organized, and guest‑ready environment. This role requires hands‑on experience in a similar resort environment with cleaning procedures, equipment, and inventory management in a fast‑paced setting, along with the professionalism and attention to detail needed to meet resort‑level standards.

THE STARTING RATE:

$18.40 per hour

The Day-to-day

• Ensure that assigned areas are kept clean and neat
• Clean ash urns constantly, clean and dust lamps, mirrors, pictures, etc; mop and clean all marble or tile floors in assigned area
• Deliver requested items, such as refrigerators, pillows, rollaway, cribs, etc., to guest rooms
• Empty all trash and linen from the Guest Room Attendants’ carts as needed
• Maintain inventory levels, deliver supplies to assigned lockers, and stock it
• Follow Quick Flood Response procedures, safety procedures, general clean, pull room procedures, and quarterly mattress-flipping procedure
• Clean restrooms in assigned areas, vacuum all halls, lobbies, and edges; clean all hall railings, marks on wallpaper, stairwells, and lockers

The Ideal Candidate

• Experience in a similar resort setting is preferred
• Knowledgeable of all cleaning procedures, equipment, and supplies, able to follow directions effectively
• Able and willing to work a Full-time schedule: Thursday, Friday, Saturday, Sunday & Monday: 9AM - 5:45pm and holidays
• Must be 18 years of age

The Perks & Benefits

• Healthcare, financial and time off benefits
• Company uniform issued with free dry cleaning offered onsite
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The Rate For This Role Is

$18.40

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.