Houseperson (Full-time) The Hacienda Hotel Old Town by Best Western Plus

Wsmanagementinc; San Diego (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector seeks Housekeeping Staff to ensure cleanliness and guest comfort at its hotel. In this hourly position, you will be responsible for maintaining guest rooms and public areas, ensuring a welcoming environment for guests. Candidates should have prior experience in hospitality and demonstrate strong teamwork and communication skills, while also being able to adapt to changing schedules and tasks.

Qualifications

• 2-4 years' experience in the hospitality industry preferred.
• Ability to perform physical tasks required for cleaning duties.
• Strong communication and teamwork abilities.

Responsibilities

• Clean and maintain guest rooms, hallways, and public areas.
• Service guest rooms daily according to hotel procedures.
• Conduct deep cleaning activities and assist in following safety protocols.

Skills

Attention to detail

Communication

Teamwork

Flexibility

Adaptability

Job description

POSITION SUMMARY

Responsible for cleaning and maintaining all items and surfaces in designated areas, ensuring the hotel's standards of cleanliness, organization, and a welcoming environment. Ensure the confidentiality of all guests. Support the needs and comfort of all hotel guests and staff as established by hotel and company procedures and standards. This is a non-exempt (hourly paid) position.

DUTIES AND RESPONSIBILITIES

• Demonstrates knowledge and commitment to the company's mission, values, and standards of ethical behavior and outstanding customer service both internally and externally.
• Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers.
• Provides support to co-workers and promotes teamwork by sharing useful information to achieve desired results.
• Ensures all employees are treated fairly, with kindness and dignity.
• Maintains a friendly, cheerful, and courteous demeanor at all times, providing personalized service to hotel guests.
• Communicates effectively with guests and team members.
• Clean and maintain guest rooms, hallways, and public areas in the hotel.
• Follow all safety, hygiene, and cleanliness protocols at all times.
• Service guest rooms daily according to hotel procedures.
• Stock carts with room supplies and replace bed linens, replenishing guest room supplies.
• Conduct 'deep cleaning' activities within guest rooms along with preventative maintenance tasks.
• Complete projects assigned by the supervisor.
• Perform deep cleaning activities such as shampooing carpeting or spot cleaning throughout the hotel.
• Always look for opportunities to create a 'Moment of Wow' to enhance guest experience.
• Assist other team members and departments to contribute to overall department and hotel performance.
• Report missing/found articles or damages to the Housekeeping Supervisor or Front Office.
• Stay updated on industry trends, regulatory issues, and professional standards; recommend process improvements.
• Participate in workshops and seminars as needed to stay current with industry training.
• Communicate relevant information to management.
• Adhere to company policies and procedures; maintain necessary reference and training materials.
• Perform other related duties, including cross-training in other roles as required.

KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS

• 2-4 years' experience in the hospitality industry highly preferred.
• Able to kneel, bend, squat, and perform physical tasks required for cleaning duties.
• Willingness and ability to work as an effective team member, demonstrating good communication skills.
• Must demonstrate flexibility and adaptability to change.
• Ability to work independently and as part of a team.
• Strong attention to detail and high accuracy.
• Ability to organize, prioritize, and meet deadlines.
• Willing to work beyond normal hours, including weekends, holidays, and other shifts when necessary.

We are an equal opportunity and affirmative action employer. Employment decisions are made without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected classes. The statements in this summary are intended to represent key duties and work levels but are not exhaustive of all responsibilities or qualifications.