Houseperson

VISTA HOST INC; Southaven (MS); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

Life/STD Insurance

401k

Vacation / Sick / Holiday Pay

Employee Discounts

Job summary

Vista Host Management & Development Company seeks a Houseperson for the Avid Hotel Memphis Southaven. You will assist room attendants on assigned floors, manage linens, and clean public areas to uphold hotel cleanliness standards.

The role requires a proactive, detail-oriented individual who can multitask in a physically active environment while delivering friendly guest service.

Qualifications

• Detail-oriented and takes pride in clean, orderly spaces.
• Proactive in supporting the housekeeping team and guest needs.
• Physically active role requiring multitasking and problem-solving.
• Thrives in a team environment and contributes to guest experience.

Responsibilities

• Provide a clean and safe environment by maintaining assigned areas and equipment.
• Collect dirty linens and transport to laundry; deliver clean linens to carts.
• Clean and maintain lobby, hallways, and meeting spaces.
• Strip linens and perform deep cleaning of assigned areas.
• Set up lobby and meeting room functions; deliver items to rooms as needed.
• Assist with guest luggage and respond to requests from the front desk.
• Complete daily assignments efficiently and report shortages or maintenance needs.
• Follow safety procedures and proper lost-and-found protocols.
• Greet guests in public spaces with a friendly demeanor.
• Review daily inventory of supplies to complete tasks.

Skills

Detail-oriented

Proactive

Multitasking

Teamwork

Guest service

Job description

POSITION TITLE: Houseperson

REPORTS TO: Executive Housekeeper

ABOUT AVID HOTEL MEMPHIS SOUTHAVEN

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development Company, is known for its modern and welcoming environment. We offer 100+ rooms designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently located just minutes from Memphis International Airport and the vibrant Southaven Towne Center, making it an ideal choice for business and leisure travelers alike. As a top-rated property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a positive experience that keeps guests coming back.

POSITION SUMMARY

The Houseperson is responsible for assisting room attendants on assigned floors, managing linens, cleaning public areas, and responding to guest requests. This role ensures that hotel cleanliness standards are maintained, contributing to a comfortable and welcoming environment for guests.

WHO IS THIS POSITION FOR?

The Houseperson role is best suited for someone who:

• Is detail-oriented and takes pride in maintaining clean and orderly spaces.
• Has a proactive approach to supporting the housekeeping team and responding to guest needs.
• Enjoys a physically active role that requires multitasking and problem-solving skills.
• Thrives in a team environment, contributing to the overall guest experience.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide a clean and safe environment for guests by maintaining assigned areas and equipment.
• Collect dirty linens and transport them to the laundry area; deliver fresh linens to room attendant carts throughout the day.
• Clean and maintain common areas of the property, including lobbies, hallways, and meeting spaces.
• Assist with stripping linens from guest rooms and perform deep cleaning of assigned areas.
• Set up and maintain complimentary hotel lobby functions, as well as meeting room functions.
• Deliver service items to guest rooms upon request from the front desk.
• Assist with guest luggage as needed, ensuring efficient service.
• Complete daily assignments efficiently and within the required timeframe.
• Use supplies efficiently, reporting any shortages or maintenance needs to management.
• Follow safety procedures, guest requests, and proper protocols for lost and found items.
• Acknowledge and greet guests in public spaces, ensuring a friendly and approachable demeanor.
• Review daily inventory of supplies needed to complete tasks and assignments.
• Perform other similar duties as requested by the supervisor.

POSITION REQUIREMENTS

• Must be able to stand for extended periods and move frequently within and around the facility.
• Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs.
• Frequently handle objects and equipment needed for maintaining the facility.
• Frequently bend, stoop, and kneel to complete tasks.
• Communication skills are essential for interacting with guests and team members.
• Basic reading and writing skills are needed for reading assignments, completing checklists, and replacing linens and amenities.
• Must be available to work flexible hours, including nights, weekends, and holidays.