Houseperson

Wequassett; San Francisco (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Tiered Medical Plans

Disability

Tiered PPO Dental Plans

Vision

Paid Holidays

Employee Assistance Program

PTO and Sick Pay

401K Matching Program

Life & AD&D Insurance

Pre-Tax Commuter and Parking Benefits

EOS Employee Rates plus 50% off F&B

Employee discounts in Brick & Beam

Employee Job Referral Program

Employee Recognition Programs

Job summary

Hyatt Centric Fisherman’s Wharf in San Francisco hires a Houseperson to keep front and back of house areas clean and presentable. The role supports the Housekeeping department and assists Room Attendants, ensuring high standards of guest service and confidentiality.

The candidate should have 1–2 years in a houseperson or housekeeping role and demonstrate a strong commitment to guest satisfaction in a luxury hotel setting. Evening/weekend availability may be required.

Qualifications

• Conversational English required.
• Ability to listen, assess and respond appropriately.
• Ability to work collaboratively with team to achieve goals.
• Strong organizational and communication skills.

Responsibilities

• Maintain knowledge of departmental policies and procedures and proper equipment use.
• Clean and maintain public areas such as lobbies, corridors, and lounges.
• Assist Room Attendants with stripping vacant rooms as needed.
• Respond promptly to guest requests to ensure high service levels.
• Deliver linen and supplies to guest floors and remove dirty linen.
• Shampoo hallways, rooms and public areas; sanitize restrooms.
• Report maintenance issues to management or supervisor.
• Move furniture, supplies and equipment as required.
• Maintain guest confidentiality and hotel data.

Skills

Conversational English

Listening effectively

Team collaboration

Attention to detail

Education

High school diploma or equivalent

1–2 years luxury hotel experience

Job description

Description

Position Overview:

Reporting to the Housekeeping department, the Houseperson will ensure the cleanliness and the appearance of all front and back of house areas, is motivated and attentive to provide our guests with a memorable experience at our hotel. We are looking for a multi-talented individual who can perform a variety of tasks. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service.

Key Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
• Clean and maintain public areas such as lobbies, hallways, and lounges.
• Assist Room Attendants with stripping vacant rooms including soiled linen and trash as needed at the discretion of management and/or supervisor.
• Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
• Deliver linen and supplies to guest floors and remove dirty linen.
• Shampoo hallways, rooms, and public areas.
• Clean and sanitize restrooms.
• Report any maintenance issues to management and/or supervisor.
• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures.
• Make up and deliver roll-a-way beds. Move furniture, supplies, and equipment.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• Report all maintenance and repair issues to management.

Required Qualifications:

• The ability to listen to, assess, and appropriately respond to information conveyed through speech.
• The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• Conversational English

Qualification Standards:

• High school graduate or equivalent education preferred.
• 1 to 2 years previous experience in a similar position in a luxury hotel preferred.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 75lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Knowledge of health and safety standards and best practices.
• Strong organizational and communication skills.
• Able to work independently and as part of a team.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $30.75 per hour

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

• Tiered Medical Plans- Cigna or Kaiser
• Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medial Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Brick & Beam Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.