Houseperson

OTH Hotels Resorts; Pittsburgh (Allegheny County); On-site; USD 24,000 - 32,000; Full time

Job summary

OTH Hotels Resorts is seeking a dedicated Houseperson for property-based duties in our Rooms department. The role focuses on cleaning and maintaining public areas, supporting the housekeeping team, and ensuring guest areas adhere to brand standards.

Responsibilities include delivering linens, removing trash, assisting with room readiness, and reporting maintenance issues. The position requires physical activity and teamwork in a fast-paced hospitality setting.

Qualifications

• Education: High school diploma or equivalent preferred (not always required).
• Experience: Previous housekeeping or hospitality experience preferred but not required.
• Travel: No travel required; position is fully property-based.

Responsibilities

• Clean and maintain lobbies, hallways, elevators, restrooms, and meeting spaces.
• Deliver linens, towels, and supplies to room attendants.
• Remove dirty linens and trash from guest rooms and service areas.
• Assist with moving beds, furniture, and equipment as needed.
• Respond promptly to housekeeping requests from supervisors or staff.
• Report maintenance issues such as leaks, damage, or safety hazards.

Skills

Attention to detail

Teamwork

Communication

Time management

Organizational abilities

Brand standards

Education

High school diploma or equivalent

Job description

Direct Supervisor

Executive Housekeeper / Housekeeping Manager

Job Title

Houseperson

Location

Property

Department

Rooms

Property, if applicable

Property Specific

FLSA

Non-Exempt

Direct Supervisor

Executive Housekeeper / Housekeeping Manager

Job Overview

The Houseperson is responsible for maintaining the cleanliness, organization, and overall appearance of all hotel public areas while supporting the housekeeping team in delivering efficient operations and a high-quality guest experience. This role assists with the delivery of supplies, removal of linens and trash, and general support tasks to ensure smooth housekeeping operations throughout the property.

This position operates in a physically active hotel environment requiring frequent movement throughout public spaces, guest floors, and back-of-house areas. Work is performed indoors across multiple areas of the hotel and involves exposure to high-traffic spaces and varying operational demands. Flexibility is required, including weekends and holidays based on business needs. Success in this role requires strong attention to detail, teamwork, and a commitment to maintaining cleanliness and service standards in a fast-paced hospitality environment.

Job Responsibilities

Public Area Cleaning

• Clean and maintain lobbies, hallways, elevators, restrooms, and meeting spaces.
• Dust, vacuum, mop floors, and polish surfaces.
• Empty trash bins and replace liners as needed.
• Ensure all public areas are clean, presentable, and well-maintained.

Housekeeping Support

• Deliver linens, towels, and supplies to room attendants.
• Remove dirty linens and trash from guest rooms and service areas.
• Assist with moving beds, furniture, and equipment when needed.
• Support housekeeping operations to ensure efficiency and readiness.

Room Assistance

• Assist in preparing rooms for guest arrival, including restocking supplies.
• Respond promptly to housekeeping requests from supervisors or staff.
• Perform deep cleaning tasks as assigned.
• Support overall room readiness and cleanliness standards.

Guest Interaction

• Respond politely and professionally to guest requests (e.g., towels, directions).
• Maintain a helpful and service-oriented attitude at all times.
• Support positive guest experiences through attentive service.

Maintenance Reporting

• Report maintenance issues such as leaks, damage, or safety hazards.
• Ensure cleaning equipment and tools are in proper working condition.
• Communicate issues promptly to appropriate departments.

Job Requirements

Education: High school diploma or equivalent preferred (not always required).

Experience: Previous housekeeping or hospitality experience preferred but not required.

Travel required: No travel required; position is fully property-based.

Physical Requirements

• Frequent walking and standing throughout entire shift.
• Frequent bending, lifting, pushing, and carrying up to 25-50 lbs.
• Ability to work in a physically demanding, fast-paced environment.
• Regular movement throughout indoor hotel spaces.

Skills And Abilities

• Strong attention to detail and cleanliness standards.
• Ability to perform physical tasks in a fast-paced environment.
• Good teamwork and communication skills.
• Basic time management and organizational abilities.
• Ability to follow instructions and uphold brand standards.
• Positive, guest-focused attitude.

Certifications: None required.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.