Houseperson

Excel Hotel Group; Chula Vista (CA); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off (PTO)

401(k) with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is seeking a Housekeeping Houseperson (day or night shift) to maintain cleanliness of public areas inside and outside the hotel, deliver amenities, assist with guest rooms on request, and help with laundry. The role requires standing/walking up to 8 hours, lifting up to 50 lbs, and following instructions.

This position involves monitoring indoor corridors and outside premises, and may involve responding to guest complaints and requests with a professional, courteous demeanor.

Qualifications

• 1-2 years related work experience.
• Ability to stand and walk for 8 hours in a day.
• Ability to lift/push/pull up to 50 lbs.
• Must be able to follow verbal directions and complete tasks on schedule.

Responsibilities

• Approaches all encounters with guests and employees in a friendly, service-oriented manner.
• Complies with company, hotel, and brand standards for safe, efficient operation.
• Completes stocking and organizational duties (supplies, linen, cleaning products).
• Carries a communication device and responds to calls.
• Delivers guest requests (towels, amenities) to rooms.
• Removes trash/debris from corridors, public areas, parking lot, pool area, etc.
• Keeps rooms, closets, hallways, and public areas clean, neat, and vacuumed.

Skills

Guest service

Attention to detail

Teamwork

Tools

Pager/Radio

Job description

Job Summary The Housekeeping Houseperson (day or night shift) is responsible for cleaning and maintaining various public areas inside the hotel and outside of the hotel, delivering amenities and requested items to guests, cleaning guest rooms when specially requested by guests, helping with laundry, monitoring indoor corridors of hotel, monitoring outside premises, and to verbally warn guests if there are any complaints (ie: noise complaints, etc).

Responsibilities

Approaches all encounters with guests and employees in a friendly, service-oriented manner.

Complies with company, hotel, and brand standards which encourage a safe and efficient hotel operation.

Completes all stocking and organizational duties, including but not limited to, stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

Carries a communication device (pager, radio, etc.) and responds to all calls.

Delivers guest requests i.e. extra towels, amenities, etc. to guests in guest rooms.

Removes any trash and/or debris from corridors, public areas, parking lot, pool area, etc.

Keeps all rooms, closets, hallways, and public areas and clean, neat and vacuumed; including pool area and public restrooms.

Qualifications

1-2 years related work experience

Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,

Must be able to follow verbal directions, and complete assigned tasks on schedule.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.