Housekeeping Turndown Attendant

Andaz; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, Vision Insurance with

401K with company match

Free Parking

Generous Paid Time Off

Paid Family Bonding Time

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Job summary

Andaz Miami Beach is seeking a Turndown Attendant to join our luxury hotel team. You will perform turndown service, stock and replenish supplies, and assist housekeeping and lobby teams to ensure high standards of guestroom presentation.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment, including nights and weekends. Physical stamina is essential for lifting and moving supplies.

Qualifications

• Customer service-focused with a friendly demeanor.
• Ability to work nights, weekends, and holidays.
• Ability to lift up to 20 lbs and frequent 10 lbs.
• Team player in a fast-paced environment.

Responsibilities

• Provide turndown service to required guest rooms in accordance with established standards.
• Stock supplies and assist laundry and room attendant teams as needed.
• Provide ice to all rooms and refresh rooms per standards.
• Assist Lobby Attendant and deliver requested items to guestrooms.
• Maintain a clean, organized, and safe work area; report discrepancies.

Skills

Strong customer service

Attention to detail

Physical stamina

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization - Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Housekeeping Turndown Attendants to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The Resort boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Turndown Attendant

Responsible for turn-down service, stocking of supplies and follow up on any late departure room. Assist lobby attendant on guest request and laundry department. To provide and maintain the highest possibly service standards to our clientele at all times. The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

• Provide turndown service to required guest rooms in accordance with established standards
• Provide turn-down service by turning down the bed, replenishing amenities, linens, and
• supplies.
• Provide ice to all rooms
• Clean remaining unmade rooms per standards as directed.
• May be required to refresh others and/or replenish supplies.
• Assist Lobby Attendant in delivering guest requests
• Serve as runner to guest rooms to deliver items as requested by the guests.
• Assist Lobby Attendant in public areas as needed
• Maintain work area, tools and equipment in a clean, organized and safe condition.
• Report any service discrepancies to the appropriate manager or supervisor and resolve where possible.
• Visually inspect room for cleanliness and appearance and signify cleaning completion
• Report any safety or security discrepancies to the appropriate manager or supervisor.
• Assist AM attendants by stripping and making beds, changing bed linens, dust all furniture, pictures, drawers, window ledges, and shelves.
• Empty trash.
• Sign for room keys and restock heavy cart.
• Complete all other duties as assigned by supervisor to include cross training
• Keep work area neat and organized

Qualifications

• Strong customer service skills
• Attention to detail
• Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
• Able to work nights, weekends and holidays when business needs dictates.
• Work cohesively with co-workers as part of a team.
• Able to work in fast paced, stressful environment.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort -