Housekeeping - Turndown Attendant

Automatic Data Processing, Inc.; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Turndown Attendant in the Housekeeping Department to deliver exceptional evening turndown service, preparing guest rooms, suites, and bungalows to luxury standards while ensuring comfort, cleanliness and guest privacy.

You will perform bed preparation, linen changes, amenity replenishment, lighting adjustments, and guest-request handling, maintaining discretion and professional conduct across shifts.

Qualifications

• Previous housekeeping or hotel experience preferred.
• Luxury hotel experience is an advantage.
• Strong attention to detail and organizational skills.
• Professional guest service and communication skills.
• Ability to work independently and as part of a team.
• Maintains confidentiality, discretion, and professional conduct.
• Reliability in attendance and punctuality per schedule.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Provide evening turndown service in assigned rooms per hotel standards.
• Prepare beds for the evening and turndown presentation.
• Refresh or replace bed linens and towels as needed.
• Replenish guest amenities and beverages.
• Refresh bathrooms and room areas to maintain cleanliness.
• Adjust lighting and curtains and place turndown amenities.
• Fulfill special guest requests involving linens, pillows, bedding, and room preparations for special occasions.
• Respond to guest requests for full housekeeping during evening hours with supervisor coordination.
• Communicate guest requests and room concerns to relevant departments.
• Inspect rooms before finishing service for cleanliness.
• Report maintenance concerns or missing items to supervisor.
• Maintain organized housekeeping cart and stock supplies.
• Follow room-access and Do Not Disturb procedures.
• Report all DND rooms to supervisor.
• Follow lost-and-found procedures and handle belongings discreetly.
• Maintain guest confidentiality and professional conduct.
• Follow hotel policies and safety requirements.
• Perform other duties as assigned by management.

Skills

Attention to detail

Guest service

Communication

Teamwork

Discretion

Attendance & punctuality

Flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping - Turndown Attendant

Salary Range: $32.17 To $32.17 Annually

Job Description

Turndown Attendant – Housekeeping Department

Position Summary

The Turndown Attendant is responsible for providing exceptional evening turndown service by preparing guest rooms, suites, and bungalows for the evening in accordance with the hotel's luxury service standards. This position ensures that accommodations are clean, comfortable, and welcoming while delivering personalized service with professionalism, discretion, and respect for guest privacy.

Essential Duties and Responsibilities

• Provide evening turndown service in assigned guest rooms, suites, and bungalows in accordance with established hotel standards.
• Prepare beds for the evening, including proper turndown presentation and preparation of rollaway beds.
• Refresh or replace bed linens, bathroom linens, and towels as needed.
• Replenish guest amenities, bottled water, coffee, and other designated supplies.
• Refresh bathrooms and guest room areas as necessary to maintain established cleanliness and presentation standards.
• Adjust room lighting and curtains and place designated turndown amenities according to hotel procedures and guest preferences.
• Fulfill special guest requests involving linens, pillows, bedding preferences, and room preparations for special occasions.
• Respond to guest requests for full housekeeping service during evening hours, coordinating with the Housekeeping Supervisor as necessary to ensure the requested service is completed in accordance with hotel standards and operational procedures.
• Communicate guest requests, special arrangements, and room concerns promptly to the appropriate departments.
• Inspect assigned rooms before completing service to ensure established cleanliness and presentation standards are met.
• Report maintenance concerns, damaged items, missing amenities, and unusual room conditions to the Housekeeping Supervisor.
• Maintain an organized housekeeping cart and ensure supplies are properly stocked.
• Follow established room-access policies and Do Not Disturb (DND) procedures.
• Report all DND rooms to the Housekeeping Supervisor in accordance with established hotel procedures.
• Follow established lost-and-found procedures and handle guest belongings with care and discretion.
• Maintain guest confidentiality and professional conduct at all times.
• Follow hotel policies, established operating procedures, and applicable safety requirements.
• Perform other duties consistent with the position as assigned by management, in accordance with hotel policies.

Qualifications

• Previous housekeeping or hotel experience preferred.
• Luxury hotel experience is an advantage.
• Strong attention to detail and organizational skills.
• Professional guest service and communication skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality, discretion, and professional conduct.
• Maintains reliable attendance and punctuality in accordance with established attendance and scheduling requirements.
• Availability to work a flexible schedule, including weekends and holidays, based on operational requirements.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, push, pull, and perform repetitive movements associated with housekeeping duties.
• Ability to handle housekeeping equipment and supplies required to perform assigned duties.
• Ability to perform the essential functions of the position.