Housekeeping Team Leader - HIEX BLREP

InterContinental Hotels Group; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

An international hotel chain is seeking a Housekeeping Supervisor to ensure cleanliness and guest satisfaction by leading a team in a dynamic environment. The role requires a minimum of 1-2 years of hotel housekeeping experience, strong leadership skills, and the ability to maintain high standards of service. Candidates should possess a high school diploma or equivalent and be available for shifts, including weekends and holidays.

Qualifications

• Minimum 1–2 years of housekeeping experience in hotels; prior supervisory experience is an advantage.

Responsibilities

• Ensure all guest rooms and public areas are cleaned and maintained according to standards.
• Inspect rooms and public areas after cleaning, ensuring readiness for guest use.
• Lead by example, setting high standards of service and cleanliness.
• Conduct on-the-job training for new staff members.
• Monitor use of chemicals and equipment safely and responsibly.

Skills

Strong attention to detail

Leadership and team management skills

Basic English communication (spoken & written)

Ability to work under pressure and meet deadlines

Problem-solving and guest service orientation

Education

High School / Diploma in Hotel Management preferred

Job description

Hotel: Bengaluru Whitefield ITPL (BLREP), Plot No. 4, EPIP Zone, Beside Harman Building, Next to ITPL Back Gate, 560066

Overview

Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards. Inspect rooms and public areas after cleaning, ensuring readiness for guest use. Handle guest requests and complaints professionally, escalating where necessary. Ensure lost & found procedures are followed properly.

Key Responsibilities

• Guest Service
  • Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards.
  • Inspect rooms and public areas after cleaning, ensuring readiness for guest use.
  • Handle guest requests and complaints professionally, escalating where necessary.
  • Ensure lost & found procedures are followed properly.
• Operational Duties
  • Assign daily work schedules to room attendants and housekeeping associates.
  • Supervise cleaning of rooms, corridors, pantries, and public areas.
  • Train, coach, and support team members in cleaning techniques and brand standards.
  • Monitor housekeeping supplies, amenities, and linen usage.
  • Ensure housekeeping trolleys and pantries are neat, well-stocked, and secured.
  • Report maintenance issues promptly and follow up until resolved.
• Team & Leadership
  • Lead by example, setting high standards of service and cleanliness.
  • Conduct on-the-job training for new staff members.
  • Motivate the team to deliver consistent, quality service.
  • Support the Executive Housekeeper in daily briefings, team communication, and performance feedback.
• Compliance & Safety
  • Ensure all cleaning procedures follow IHG Way of Clean and hotel SOPs.
  • Adhere to health, hygiene, safety, and security standards.
  • Monitor use of chemicals and equipment safely and responsibly.

Job Requirements

• Education: High School / Diploma in Hotel Management preferred.
• Experience: Minimum 1–2 years of housekeeping experience in hotels; prior supervisory experience is an advantage.
• Skills & Competencies:
  • Strong attention to detail
  • Leadership and team management skills
  • Basic English communication (spoken & written)
  • Ability to work under pressure and meet deadlines
  • Problem-solving and guest service orientation
• Key Competencies (IHG Standards):
  • Guest Love → Put the guest at the heart of everything
  • Do the Right Thing → Ensure brand and safety standards are always followed
  • Show We Care → Support and develop team members
  • Aim Higher → Strive for continuous improvement in service
  • Celebrate Difference → Foster teamwork in a diverse workforce

Work Environment

Dynamic, guest-focused environment. Shift-based role; requires availability on weekends and holidays.