Housekeeping Supervisor - theWit Chicago

Hilton; North Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Insurance

Paid Time Off

401(k) Retirement Plan

Flexible Spending Account

Life and AD&D Insurance

Short-Term Disability

Voluntary Long-Term Disability

Commuter Benefits

Hilton travel discounts

Career growth and training

Wellness programs

Job summary

theWit Chicago is a luxury lifestyle hotel seeking a Housekeeping Supervisor to lead daily room operations and uphold Four Diamond guest service.

You will coordinate with shift housekeepers, inspect rooms and public areas, manage inventory, and support training under the Executive Housekeeper. This full-time role requires 24/7 flexibility and offers competitive pay plus benefits.

Qualifications

• Communicate in the primary language of the hotel; bilingual Spanish is a plus.
• Maintain proper uniform and grooming at all times.
• Flexibility to support a 24/7 hotel operation.
• Ability to lift/push/carry 50 pounds or more.

Responsibilities

• Prepare show rooms and VIP rooms.
• Coordinate with shift housekeepers on room cleaning and special requests.
• Coordinate room assignments with front office.
• Update due out and DND on I-touch.
• Inspect rooms for vacant/ready status.
• Inspect Lobby/Public areas and report issues using HotSos.
• Report repairs and maintenance to Engineering via HotSos.
• Keep housekeeping supplies inventory.
• Maintain cleanliness and organization of the department.
• Organize and track lost and found inventory.
• Deliver supplies and keys to room attendants.
• Assist in all housekeeping areas as needed.
• Initiate and complete special projects from leadership.
• Monitor shift checklists for task completion.
• Adhere to hotel Code of Conduct and policies.
• Support training programs and staff development.
• Lead theWit experience as directed by leadership.

Skills

Bilingual English/Spanish

Uniform & grooming

Shift flexibility

Heavy lifting

Job description

Job Identification: 221214

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Salary: 27.00

Property Name: theWit Chicago

theWit Chicago

theWit Chicago is a luxury lifestyle hotel located in the heart of downtown, known for its vibrant energy, contemporary design, and elevated guest experiences. Featuring multiple dynamic dining venues, including a rooftop lounge, upscale restaurant, and extensive banquet spaces, the hotel blends modern hospitality with a strong culinary focus. As part of a globally recognized brand, theWit Chicago offers a fast-paced, high-performance environment where creativity, service excellence, and innovation are at the forefront.

Position Overview – Housekeeping Supervisor

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.

Responsibilities:

• Prepare show rooms and VIP rooms.

• Communicate with shift housekeepers of rooms to be cleaned and special requests.

• Follow up with front office coordinator on room assignments.

• Update due outs and DND on I-touch.

• Inspect rooms to verify vacant ready or occupied clean status.

• Inspect Lobby/Public area and report cleaning issues using HotSos.

• Report repairs and maintenance issues to Engineering Department using HotSos.

• Keep inventory of housekeeping supplies.

• Maintain cleanliness and organization of department.

• Organize and keep track of lost and found inventory.

• Deliver supplies and keys to room attendants when needed.

• Assist in all areas of housekeeping when needed.

• Initiate and complete special projects requested by the Executive Housekeeper and Housekeeping Manager.

• Initiate and monitor shift checklists for proper completion of tasks.

• Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

• Support theWit training programs and encourage ongoing development for employees.

• Lead theWit experience as instructed by the hotel leaders.

Qualifications

• Communicate in the primary language of the hotel. Bi-lingual Spanish is a plus

• Show off the proper uniform/dress at all times and be well groomed.

• Be flexible since you are running a 24/7 hotel operation.

• Must be able to work mornings, afternoons, evenings, weekends/weekdays, holidays, and rotating shifts.

• Must be able to lift, push, and carry 50 pounds or more.

Work Environment:

• Ability to stand and walk for extended periods throughout scheduled shifts

• Frequently lift, carry, push, or pull up to 50 pounds

• Ability to bend, stoop, kneel, reach, and perform repetitive motions

• Comfortable working in a fast-paced kitchen environment with exposure to heat, steam, and sharp equipment

• Ability to safely use kitchen tools, knives, and commercial food preparation equipment

Compensation:

$27.00 per hour.

Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.

• Dental Plans: Two options for dental coverage.

• Vision Insurance: Coverage for routine eye care and eyewear.

• Paid Time Off (PTO): To support work-life balance.

• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).

• 401(k) Retirement Plan: Plan for your future with employer contributions.

• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.

• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.

• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.

• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.

• Commuter Benefits: Save on transit and parking expenses.

• Pet Insurance: Options to support your furry family members.

• Hilton travel discounts and employee room rates worldwide

• Career growth and training opportunities

• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.