Housekeeping Supervisor - The Little Nell

Aspen Skiing Company; Aspen (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Housekeeping Supervisor to ensure exceptional cleanliness and service in a luxury hotel environment. This role involves training and managing staff, inspecting guest rooms and public areas, and maintaining communication with the front desk. The ideal candidate will possess strong management skills and a commitment to excellence, ensuring guests enjoy a pristine and welcoming atmosphere. Join a team that values diversity and inclusion, where your contributions will enhance the guest experience and uphold the hotel's prestigious reputation.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Dependent Ski Passes

Qualifications

• 2 years of management experience preferred for this supervisory role.
• 5 years of housekeeping experience preferred to ensure quality standards.

Responsibilities

• Train and manage housekeeping staff to maintain cleanliness standards.
• Inspect rooms and public areas for cleanliness and provide necessary tools.

Skills

Employee management strategies

Conflict resolution techniques

Coaching and mentoring

Project management

Bilingual communication (English and Spanish)

Education

High School Diploma or equivalent

Management experience

Housekeeping or cleaning experience

Job description

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Position Summary
The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. They also help train and manage staff. The Housekeeping Supervisor will report to the Director of Housekeeping.

Job Posting Deadline
Applications for this position will be accepted until March 30, 2025.

Essential Job Functions/Key Job Responsibilities
• Help train and manage housekeeping staff
• Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day
• Provide housekeeping staff with necessary tools to complete cleaning assignments
• Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner
• Make housekeeping boards with the cleaning focus of the day
• Inspect rooms and public areas for overall cleanliness
• Maintain constant communication with front desk about early arrivals, late departures, and room requests
• Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews
• Assist in cleaning rooms and public areas as needed
• Other duties as assigned

Qualifications

Education & Experience Requirements
• High School Diploma or equivalent required
• 2 years of management experience preferred
• 5 years of housekeeping or cleaning experience preferred

Knowledge, Skills & Abilities
• Proficient knowledge of industry trends and best practices
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
• Ability to mediate and resolve conflicts effectively to maintain team cohesion
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Skills in coaching and mentoring team members to help them grow professionally
• Proficiency in planning, managing, and executing projects within scope and deadlines
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality
• Ability to communicate in English and Spanish

Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

Aspen One participates in E-Verify.