Housekeeping Supervisor - Suites at Fall Creek

LE001 Mastercorp, Inc.; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay at All Levels.

Piece Rate Pay - efficiency rewards

401(k) Retirement Plan with Company 
-

Paid Vacation and Sick Time

Medical, Vision and Dental Benefits

Company-Paid Life Insurance and Short‑

Short-Term Disability

Tuition Reimbursement

Job summary

MasterCorp, Inc. seeks a Timeshare Supervisor/Inspector to oversee cleaning personnel, ensuring units are cleaned efficiently and to the company standard. The role emphasizes safety, timeliness, and adherence to brand processes across sites.

Responsibilities include assigning tasks, training staff, reporting issues, and maintaining a high level of guest satisfaction while supporting resort operations and quality control measures.

Qualifications

• A high school diploma or equivalent.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Desire to help others.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May assist in prep of rooms during peak periods.
• May assist in cleaning rooms using MasterCorp’s 7-step process during peak periods.
• Train staff and report maintenance issues.
• Inspect units for cleanliness and report vacancies.

Skills

Friendly demeanor

Strong work ethic

Ability to train others

Travel readiness

Education

High school diploma

Job description

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact.

We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

What We Offer You

• Starting at $17 per hour
• Refer a Friend Bonus
• Potential Immediate hire - Full-time and part-time positions available
• Paid Training
• Benefits package including: Medical, Vision, Dental, Paid Time Off
• Opportunities for growth and career development

What We're Looking For:

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview:

The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel. A Supervisor/Inspector must ensure the company's mission statement and values are followed by all staff who report to them. The purpose of this position is to oversee cleaning personnel and make sure that units are being cleaned effectively and in the most efficient way.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May be asked to prep rooms for housekeepers during busy/peak periods.
• May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets are clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.
• Knowledgeable of the resort.
• Other duties and tasks as assigned in conjunction with services contracted with the client.

Experience and Education Requirements:

• A high school diploma or equivalent combination of education and work experience.
• A passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Work irregular hours.
• Travel Requirements Resort Operations: Rare - approximately 5% on a quarterly basis
• Task Force: Frequent - travel is regularly required based on business need
• Physical Requirements: This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay - designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions.

At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team- they're family. We believe in recognizing each individual's contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.