Housekeeping Supervisor | Rock Creek Resort

Columbia Hospitality; Red Lodge (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality management company is seeking a Housekeeping Supervisor for Rock Creek Resort. This role involves managing housekeeping operations, ensuring standards are met, and leading a team. Ideal candidates have supervisory experience and strong leadership skills. The position offers competitive pay and various perks, including paid time off and benefits.

Benefits

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 401K

Discounted Lodging, Dining, Spa, Golf, and Retail

Employee Assistance Program

Referral Bonus

Online Learning Platform

Qualifications

• Minimum 3 years housekeeping experience required.
• Prior housekeeping lead/supervisory experience preferred.
• Ability to read, write, speak and understand Spanish and English.

Responsibilities

• Manage day-to-day operations of the Housekeeping department.
• Conduct daily inspections of serviced guestrooms.
• Select, supervise, train, and develop staff.

Skills

Time Management

Problem Solving

Leadership

Job description

Housekeeping Supervisor | Rock Creek Resort

Housekeeping Supervisor | Rock Creek Resort

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Assists in managing the day to day operations of the Housekeeping department. Follows all appropriate policies and procedures (e.g., key control, lost and found).
• Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
• Assists in managing the departmental budget. Monitors revenue, expenses, and labor costs.
• Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Maintains department equipment and supply inventory levels appropriate to property requirements.
• Advises guests, clients and team members on housekeeping matters.
• Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Participates in the property’s Manager on Duty program as needed.
• Ensures timely and courteous follow-through on all client, guest and team member requests.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Performs in the capacity of any position supervised as needed.
• Conducts training on job standards and areas of responsibility as needed.

The Nitty Gritty

• Minimum 3 years housekeeping experience in a similar environment required
• Prior housekeeping lead/supervisory experience preferred
• Ability to read, write, speak and understand Spanish and English.
• General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

About the company

Columbia Hospitality is a premier hospitality management and consulting company specializing in the management of conference centers, boutique hotels / inns, and resorts.

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