HOUSEKEEPING SUPERVISOR-HOTEL HOSPITALITY

Quality Inn- Mammoth Lakes; Mammoth Lakes (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Fine Hospitality Group LLC in Mammoth Lakes, CA, is seeking a Housekeeping Supervisor in a hotel setting. You will oversee the housekeeping and laundry operations, ensuring clean, orderly, and attractive conditions and direct staff either personally or through supervisors.

Reports to the General Manager; duties include training, staffing, inventory, maintaining PAR levels, handling guest requests, and coordinating with Front Office.

Qualifications

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good health.
• Lifting up to 50 pounds and pushing/pulling up to 150 pounds.
• Frequent standing, bending, and kneeling.
• Willing to work weekends/holidays.

Responsibilities

• Supervise housekeeping and laundry operations to meet quality standards.
• Ensure department operates according to hotel standards and guidelines.
• Provide prompt, courteous, and professional guest service.
• Give timely feedback to supervisor or General Manager.
• Assign rooms and instruct/delegate to housekeeping staff.
• Assist with training and ensure staff have tools and equipment necessary.
• Maintain PAR levels and monthly linen/terry inventory.
• Recruitment support for the department.
• Inspect rooms and public areas for cleanliness and order.
• Oversee linen and bathroom supply management and security of lost and found items.
• Respond to guest requests and coordinate with Front Office/General Manager.

Skills

Customer service

English fluency

Stamina/physical fitness

Teamwork

Job description

HOUSEKEEPING SUPERVISOR-HOTEL HOSPITALITY

Fine Hospitality Group LLC Mammoth, California, United States

About this position

Reports To: General Manager

Requirements:

• Customer Service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health
• Carrying or lifting items weighing up to 50 pounds
• Pulling and pushing up to 150 pounds
• Frequent standing up and moving about the facility
• Frequently bending, stooping, and kneeling.
• Frequently handling objects and equipment
• Willing to work weekends, and/or holidays.

Summary:

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

General Responsibilities:

• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.

Specific Responsibilities:

• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
• Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
• Responsible to assist in employee recruitment for their department.
• Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in
• Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items,
• Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
• Notify the management to the needs of housekeeping staff, materials or equipment as required.
• Notify management when par levels for supplies and equipment are insufficient.
• Maintain procedures for security of lost and found items.
• Maximizing the use of all resources and maintaining costs as per the guidelines.
• Identifying departmental training needs and recommending to management training requirements on a regular basis.
• Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
• Provide product quality standards and optimum service to hotel guests.
• Ensure customer satisfaction is maintained.
• Ability to work flexible hours to meet the needs of the hotel.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Assist with other duties as assigned.

Well-groomed and professional appearance

Self-motivated

Cooperative

Good team player

Good listener

Detail oriented

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Salary Information

$21 - $22Hourly Wage