Housekeeping Supervisor | Holiday Inn Big Bear | Big Bear Lake, CA

PM-Hospitality-Strategies,-Inc.; Big Bear Lake (CA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

PM-Hospitality-Strategies,-Inc. in Big Bear Lake, CA, seeks a Floor Inspector for our on-site housekeeping team. This full-time position requires 1–3 years of related experience and a High School diploma, with a strong focus on guest service.

You will lead the housekeeping staff, inspect rooms and public areas, oversee laundry and turnover, train staff, and help control costs. Flexible scheduling (nights, weekends, holidays) is required, with pay at $18.75 per hour.

Qualifikationen

• At least one to three years of related experience.
• High School diploma or equivalent required.
• You must be a people person and lead by example to foster a positive team culture.
• Strong customer service mindset is essential.

Aufgaben

• Lead housekeeping staff, assign and review work.
• Oversee scheduling, inspections of cleanliness, laundry and room turnover.
• Provide training on SOPs and standards.
• Monitor purchasing costs and labor expenses.

Kenntnisse

Team leadership

Customer service

Training & coaching

Cost awareness

Ausbildung

High School diploma or equivalent

Jobbeschreibung

• Full-Time
• On-site
• Rate : $18.75 USD per hour

Description

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

On a daily basis some tasks you will complete are:

• Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
• Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keeping purchasing costs and labor expenses in check.

Where You’ve Been:

We’re looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn’t the job for you.

When You’re Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.