Housekeeping Manager | Holiday Inn Big Bear | Big Bear Lake, CA

PM-Hospitality-Strategies,-Inc.; Big Bear Lake (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

PM-Hospitality-Strategies,-Inc. is seeking a Housekeeping Supervisor to lead our hotel housekeeping team and transform rooms into a tidy, welcoming haven. You will guide room attendants to deliver an exceptional in-room experience for guests and anticipate needs beyond the checklist.

The role requires 1–3 years of related experience, a high school diploma or equivalent, and a passion for customer service. You must be able to move, lift up to 50 pounds, and work flexible hours including nights,

Qualifications

• At least 1–3 years of related housekeeping experience.
• High School diploma or equivalent.
• Must be a people person and lead by example.

Responsibilities

• Serve as team lead for the entire housekeeping staff, including assigning and reviewing work.
• Oversee scheduling, inspect rooms/public areas, oversee laundry, ensure timely turnover of checkout rooms, and interact with guests politely.
• Provide training and guidance on SOPs and departmental standards.
• Keep purchasing costs and labor expenses in check.

Skills

Team leadership

People skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Requisition Number: HOUSE019679

• Full-Time
• On-site
• Rate : $25 USD per hour

Locations

Showing 1 location

Description

What You’ll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Housekeeping Supervisor is responsible for leading the team in transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

Here are some of the tasks you’ll be responsible for daily:

• Serving as team lead for the entire housekeeping staff including assigning and reviewing work.
• Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keeping purchasing costs and labor expenses in check.

Where You’ve Been:

We’re looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn’t the job for you.

When You’re Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.