Housekeeping Supervisor - Hilton Garden Inn Biloxi

Hilton Global in; Biloxi (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Housekeeping Supervisor, where you will play a vital role in ensuring exceptional guest experiences. This position involves leading and training a dedicated team of Room Attendants and Housepersons, overseeing cleanliness and quality standards, and responding to guest needs with urgency and care. With a commitment to integrity and teamwork, you will help uphold the values of a renowned industry leader. If you are passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Qualifications

• Experience in leading and training housekeeping staff.
• Strong communication skills and customer service focus.

Responsibilities

• Lead and supervise housekeeping staff to meet cleanliness standards.
• Monitor inventory and inspect rooms for quality assurance.
• Respond to guest requests efficiently and courteously.

Skills

Leadership

Customer Focus

Training and Development

Communication

Adaptability

Job description

Housekeeping Supervisor - Hilton Garden Inn Biloxi (Finance)

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!