Housekeeping Supervisor - Hilton Cleveland Downtown

Hilton; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Hilton is seeking a Housekeeping Supervisor to lead their team at the Cleveland Downtown location. The ideal candidate will supervise staff, ensure exceptional cleanliness and service, and demonstrate strong leadership and training abilities. A commitment to guest satisfaction and high-quality standards is essential.

Qualifications

• Strong leadership and customer service skills required.
• Ability to train and supervise staff effectively.
• Attention to detail in maintaining cleanliness standards.

Responsibilities

• Lead, train, and supervise Room Attendants and Housepersons.
• Ensure all rooms and public areas meet cleanliness standards.
• Respond to special guest requests in a timely manner.

Skills

Attention to detail

Training

Leadership

Customer focus

Job description

Housekeeping Supervisor - Hilton Cleveland Downtown

Pay Competitive

Location Cleveland/Ohio

Employment type Full-Time

Job Description

Req#: HOT0BOGV

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?



As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner
What are we looking for?



Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?



Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About the company

Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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