Housekeeping Supervisor - Beau Rivage

MGM Resorts International; Folsom (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Health protection

Development opportunities

Volunteer opportunities

Job summary

MGM Resorts International in Biloxi, MS is seeking a housekeeping supervisor to lead a team and ensure exceptional guest experiences in a fast-paced setting. The starting rate is $20 per hour with a flexible schedule.

Ideal candidates are 21+ with 1+ year of relevant experience and a strong focus on guest satisfaction and room cleanliness. We offer wellness incentives, employee discounts on hotel/food/beverage, free meals in the employee dining room, health and income protection, and

Qualifications

• Must lead a team and supervise housekeeping operations.
• Focus on delivering the highest level of guest service.
• Detail-driven approach to inspection and problem solving.

Responsibilities

• Respond to and resolve guest complaints promptly.
• Multitask in a fast-paced environment.
• Provide the highest level of customer service to all guests.
• Inspect guest rooms for cleanliness.
• Enter or call room statuses and maintenance needs.
• Complete daily worksheets accurately and on time.
• Supervise floors and ensure standards are met.
• Oversee housekeeping staff adherence to policies.

Skills

Team leadership

Customer service

Problem solving

Attention to detail

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

If you’re detail-driven, enjoy leading a team, and take pride in creating exceptional guest experiences, this is the role for you.

THE STARTING RATE: $20 per hour

THE SCHEDULE: Flex Schedule

THE DAY-TO-DAY:

• Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

• Inspects guest rooms completely and thoroughly for cleanliness.

• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.

• Completes daily worksheets accurately and in a timely manner.

• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.

• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.

THE IDEAL CANDIDATE:

• Must be 21 years old or older.

• 1+ Years of Prior Relevant Experience.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10703

Are you ready to JOIN THE SHOW?