Housekeeping Supervisor at the Wayback Hotel - Pigeon Forge

AATMOS in; Sevierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel in Pigeon Forge seeks a Housekeeping Supervisor to oversee staff and ensure cleaning standards. This role includes inspecting rooms, addressing guest inquiries, and managing operations. Ideal candidates will have supervisory experience and excels in creating an efficient work environment.

Benefits

Health Insurance

Discounted Vision and Dental Insurance

Discounted Hotel Rooms

Paid Time Off / Vacation

Sick Pay

Daily Pay with ZayZoon

Qualifications

• At least 2 years of housekeeping experience.
• Previous supervisory experience preferred.
• Sufficient education to read labels and communicate effectively.

Responsibilities

• Supervise and assist housekeeping staff.
• Inspect rooms for compliance with standards.
• Address customer complaints and requests.

Skills

Conflict resolution

Communication

Organizational skills

Time management

Job description

Housekeeping Supervisor at the Wayback Hotel - Pigeon Forge (Maintenance)

Job Summary:
The Housekeeping Supervisor oversees housekeeping staff, ensuring the cleanliness and safety of the hotel facilities. This role enforces safety and sanitation policies and reports to the General Manager or Operations Manager.

Responsibilities:

1. Inspect rooms for compliance with standards.
2. Supervise and assist housekeeping staff.
3. Maintain team morale.
4. Order necessary supplies.
5. Oversee daily operations and assist room and laundry attendants.
6. Educate staff on cleanliness and hygiene standards.
7. Motivate team and resolve issues.
8. Address customer complaints and requests.
9. Monitor and restock cleaning supplies.
10. Participate in cleaning projects as needed.
11. Respond to emails, calls, and guest inquiries.
12. Ensure safety standards are met.
13. Manage work assignments and record data.
14. Issue equipment and supplies.
15. Recommend service improvements.
16. Notify managers of room readiness.
17. Handle guest loan items.
18. Perform other duties as assigned.

Qualifications:

• Sufficient education to read labels and communicate effectively.
• Previous supervisory experience preferred.
• At least 2 years of housekeeping experience.

Attributes:

• Detail-oriented, discreet, and respectful of guest privacy.
• Consistent with high standards.
• Friendly and professional with guests.
• Effective team leader.
• Knowledgeable in housekeeping, safety, sanitation, and cleaning operations.
• Strong conflict resolution, communication, organizational, and time management skills.
• Proactive in duties.

Benefits:

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time Off / Vacation
• Sick Pay
• Daily Pay with ZayZoon