Housekeeping Supervisor

Pyramid Global Hospitality; Waltham (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Housekeeping Supervisor for its Boston-area property in Waltham. You will lead daily housekeeping tasks, inspect guest rooms, and train staff to uphold top cleanliness standards.

The role emphasizes guest interaction and teamwork to deliver exceptional service. We are seeking a motivated individual with a practical, detail-oriented approach who can manage duties, ensure safety in chemical handling, and collaborate with Front Desk to coordinate service flow.

Qualifications

• 6 months experience in a similar housekeeping role desirable.
• Engaging and caring personality.
• Strong time management skills.
• Ability to stand for extended periods.
• Clear communication and reading room numbers/dates.
• Ability to lift and move loads of 25 lbs or more.

Responsibilities

• Engage with guests to ensure a positive stay.
• Maintain cleanliness of guest rooms and public spaces.
• Coordinate daily work flow and assign duties.
• Inspect rooms following quality standards.
• Train and onboard new housekeeping staff.
• Monitor inventory of linen and supplies.
• Support performance evaluations and provide feedback.
• Ensure safe handling of cleaning chemicals and equipment.

Skills

Guest interaction

Time management

Effective communication

Stamina

Reading room numbers

Lifting/carrying

Tools

Cleaning equipment handling

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

We are excited to announce that we are under new management and currently hiring motivated, reliable team members to join our refreshed and growing team! Start your new position with a sign on bonus waiting for you of $100 and then $250 after 90 days of employment! The Embassy Suites Boston/Waltham invites you to experience the best of Boston Massachusetts and surrounding areas! Our property is a true reflection of the city, filled with strong community and creativity throughout the halls. We are excited to welcome talented and highly motived individuals who have our passion for excellence.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team as a Supervisor. The supervisor spends most of the shift inspecting guest rooms and public space to ensure cleanliness standards are achieved. This position also trains and onboards new employees to the department. The supervisor also motivates and inspires employees so they can achieve desired results.

What you will have an opportunity to do:

Your Role

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Coordinates the day’s work flow and distribution of duties
• Inspect guest rooms following highest quality standards.
• Hold department employees accountable for the highest quality standards.
• Supervise and train staff to ensure that standards of cleanliness are maintained.
• Assists with performing inventory of linen and supplies.
• Assists in completion of performance evaluations.
• Uses judgment and experience to distribute work, assign rooms and duties to staff
• Coordinate activities with Front Desk Supervisor and staff.
• Reports maintenance needs accordingly
• Ensures employees are using/handling cleaning chemicals safely.
• Finds coverage for callouts or when house counts increase Perform other related duties as requested by Management

What are we looking for?

Qualifications

• 6 months experience in a similar Housekeeping position desirable
• Engaging and caring personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions.
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 25lbs.

Compensation

$21.00

$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.