Assistant Executive Housekeeper

Ascent Hospitality; Gulfport (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Hotel Discount Program

Job summary

Ascent Hospitality in Gulfport, MS is seeking an Assistant Executive Housekeeper to lead daily housekeeping operations, ensure guest room and public area cleanliness, and uphold brand standards and safety.

The ideal candidate has prior supervisor or manager experience in a hotel, strong communication and organization skills, and the ability to train staff and coordinate with front desk and maintenance teams.

Qualifications

• Prior supervisory or managerial experience in a hospitality setting.
• Experience in a hotel is preferred.
• Excellent communication and organizational skills.
• Basic mathematical skills for inventory and scheduling.
• Ability to supervise and coordinate activities of staff.
• Strong leadership and people management capabilities.
• Ability to resolve conflicts effectively.
• Clear written and verbal communication skills.
• Adaptable leadership style to achieve goals.

Responsibilities

• Ensure cleanliness and service standards for guest rooms and public spaces.
• Monitor staff performance and provide feedback to supervisors.
• Manage inventory control for linens and supplies.
• Lead opening/closing procedures for housekeeping as needed.
• Inspect rooms daily for brand standards and readiness.
• Coordinate with Front Office, Maintenance and Laundry teams.
• Assist with training and upholding brand culture.

Skills

Supervisor experience

Manager experience

Hotel experience

Communication skills

Organizational skills

Mathematical skills

Supervision techniques

People leadership

Conflict resolution

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Assistant Executive Housekeeper!

BENEFITS:

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

• Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
• Monitor team member performance to include, but not limited to, providing feedback and communicating with Executive Housekeeper any concerns for follow up.
• Monitoring and maintaining inventory control (linen, room supplies, etc.)
• Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
• Physically Inspecting rooms daily to ensure brand standards and overall cleanliness and ready for guest check-in
• Provide feedback to Room Attendants regarding deficiencies in rooms
• Clean/prepare rooms as needed.
• Ensuring that all maintenance issues are reported immediately
• Communication of room status to all divisions
• Assisting with all training efforts throughout the housekeeping department
• Embracing, enforcing, and promoting the brand culture throughout the housekeeping department
• Embracing and demonstrating the core ideology daily
• Ensuring all rushed/transferred rooms are handled smoothly and efficiently
• Ensuring that housekeeping carts are organized and ready for daily work
• Operating with a guest satisfaction urgency and strives for 100 percent guest satisfaction at all times
• Promoting and encouraging team work at all times
• Monitoring and logging key control
• Has a strong knowledge of Executive Housekeeper duties in order to be able to back up this position.
• Providing information to guests about hotel services, facilities, and other amenities
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• May assist with creating weekly schedule for Housekeeping and Laundry Team Members
• Works closely with the Front Office team to ensure guest room satisfaction
• Assist with supervision of Laundry operations (where applicable)
• Works with maintenance team to maintain operational upkeep of Laundry Equipment
• Assist with ensuring Housekeeping and Laundry supply inventory are ordered and properly stored
• Properly reports and logs and complete required documents for all Lost and Found items.
• Ensures all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet is turned in to the front desk before leaving.
• Maintains cleanliness and upkeep of Public areas of hotel.
• Ensures excellence in hotel and guest room cleanliness

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Must have prior experience in Supervisor or Manager role.
• Previous experience in a hotel preferred.
• Must have excellent communication and organizational skills.
• Must have basic mathematical skills.
• Must be able to apply basic principles and techniques of supervision.
• Ability to plan and organize the activities of others.
• Ability to effectively handle conflict in a team environment
• Ability to express ideas clearly both in written and oral communications.
• Ability to modify leadership style and management approach to reach goal
• Ability to get ideas accepted and to guide a group or individual to accomplish a task.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee may be required to climb or balance, talk and hear and will be required at times push a cart weighing up to 60 pounds.
• Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time
• Frequent twisting, bending, stooping and reaching * Regularly lift up to 25 lbs.

QUALIFICATION STANDARDS:

• Prior housekeeping experience is required – experience in a hospitality setting is preferred
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance
• Ability to work weekends, holidays and irregular hours. Other Demands
• Strong attention to detail
• Customer-service oriented and excellent interpersonal skills
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills – verbal and written
• Excellent time and project management skills

EEO Employer